Why Arkansas DOC Pages Are Currently Unavailable (And What Families Can Do Instead)

Right now, multiple Arkansas DOC webpages aren't showing their usual information. In our checks, the DOC Community Correction publications page, the Community Correction residential centers office-locations page, and the Residential Services page all returned a screen displaying only the word "nginx." The same response showed up on individual location pages for the East Central Arkansas Community Correction Center and the Central Arkansas Community Correction Center. When a page loads like this, it typically means the normal content isn't accessible at the moment, even though the web address itself still opens.

Put simply, our page checks returned none of the expected DOC text, menus, or location details. Each page listed above showed only the single word "nginx": the Community Correction publications page, the residential centers office-locations page, the East Central Arkansas Community Correction Center page, the Central Arkansas Community Correction Center page, and the Residential Services page. That means the content families usually rely on (addresses, instructions, downloadable publications) wasn't available through those pages during our checks.

1. Start with the most official contact path you already have. If you have a recent letter, paperwork, or an email from a prior interaction, use the phone number, email, or mailing address listed there before relying on anything copied from a random page.
2. Check other official Arkansas government pages for agency contact details. Even when one set of DOC pages is down, broader state government directories or agency landing pages may still be up and can point you to the right office.
3. Call the facility or supervising office directly if you have verified contact info. Ask one focused question at a time (for example: visiting hours, how to schedule, where to send mail, or who to contact for transfers). Write down the name or title of the person you spoke with.
4. Use local, on-the-ground options when appropriate. If your question involves transportation, court dates, or a county hold, the county sheriff’s office, county jail, or the court clerk can sometimes confirm what system is currently responsible for the person.
5. Look for official announcements from verified DOC or state channels. If the DOC posts an outage notice or an alternate way to access information, it will usually be shared through an official state channel. Stick to sources that clearly identify themselves as the agency.
6. If your need is time-sensitive, say that up front. If you are trying to confirm a visit that is happening soon, a deadline for paperwork, or an urgent family issue, lead with the deadline so staff know you are not asking a general question.

• ✓ Take a screenshot of the page showing only “nginx” (include the web address bar if you can).
• ✓ Write down the date and time you tried the page.
• ✓ Keep a quick call log: number dialed, time, whether you left a message, and any callback details.
• ✓ Save any emails you send and any automated replies you receive.
• ✓ If you get information by phone, note who provided it and what they said, using exact wording when possible.
• ✓ Keep everything in one place (a notes app, a small notebook, or a single folder) so you are not searching later.

When official pages are glitching, misinformation spreads fast. Treat any unsigned screenshot, copied text, or "I heard this changed" post as unconfirmed until you can match it to an official Arkansas government or DOC source. Be especially careful with anything that asks for payment, personal identifiers, or a "special" phone number to fix a problem. If you can't confirm a detail through an official channel, keep your plan flexible. Avoid traveling long distances based only on a third-party schedule, and verify again before you act.

• ✓ Screenshot the source you relied on (and the date/time you saw it).
• ✓ Save voicemails and write down callback numbers.
• ✓ Keep copies of emails, including subject lines and timestamps.
• ✓ If you are told something changes (visits, mail rules, program access), write down the exact wording and who told you.
• ✓ Re-check the same information later and note what changed, if anything.

If you're trying to use Arkansas DOC pages right now, check back periodically over the next few days rather than refreshing nonstop. For most families, trying once in the morning and once later in the day is enough unless you have a hard deadline. If Arkansas DOC posts an official notice about the outage or publishes alternate instructions, this article will be updated to reflect that.