AdvancePay vs. Collect Calls at Arapahoe County Jail — Which Saves You Money?
Want to keep phone costs manageable while staying connected with someone at Arapahoe County Jail? Choosing the right payment option is your first move. Here's how Prepaid (AdvancePay) and Collect calls work at this facility—and what to check before you decide.
You have two options for receiving calls from someone at Arapahoe County Jail: Prepaid (AdvancePay) or Collect. Both let an incarcerated person call you - the difference is who pays and when. With AdvancePay, you fund your account ahead of time. With Collect, you accept charges when the call comes through.
GTL handles phone and video visitation services at Arapahoe County Detention Facility, while ConnectNetwork is where you'll set up and fund an AdvancePay account. You'll see both names during setup - don't let that throw you. They work together to get calls from your loved one to your phone.
AdvancePay is ConnectNetwork's prepaid calling service. You create an account, add money, and an inmate can call your phone number using that balance. Think of it as pre-funding calls - each completed call deducts from what you've deposited.
Heads up: With AdvancePay, the funds are tied to a specific recipient phone number - only the phone number linked to your account can be called using that balance.
Seeing different company names during setup? That's normal. GTL runs the phone service at Arapahoe County Detention Facility; ConnectNetwork is where you manage your AdvancePay account. Knowing which is which saves time when you need to log in or contact support.
So which option actually saves you money? That depends on the rates, and those are set at the facility level - not universally. Before committing to AdvancePay or Collect, check the published rates and fees for Arapahoe County Jail in your ConnectNetwork account. Compare real numbers, not guesses.
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- ✓ Create and fund a ConnectNetwork account online at www.ConnectNetwork.com
- ✓ Use the free ConnectNetwork mobile app (Android or iOS) to manage and fund calls
- ✓ Fund by phone using the automated system at (800) 483-8314
- ✓ Use the lobby kiosk to add funds in person
- ✓ Call AdvancePay customer service for billing-related help at 877-650-4249
- ✓ Mail correspondence to: AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722
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