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How Mail Works at Arapahoe County Jail: Letters and Photos Go Digital

Arapahoe County Jail delivers personal mail digitally. Here's how to send letters, drawings, and messages so they actually reach your loved one.

• 2 min read • arapahoeco.gov
How Mail Works at Arapahoe County Jail: Letters and Photos Go Digital

Personal mail at Arapahoe County Jail doesn't arrive as paper. Letters, pictures, and drawings get scanned and delivered digitally through ViaPath tablets - inmates view them in the "Facility Messages" app under the free profile. The original physical item won't be handed over.

Note: Inmate-to-inmate mail is not permitted at this facility. If you’re trying to help someone pass a message to another incarcerated person, it won’t be delivered.

Planning to mail photos? Know the restrictions first. Since Dec 1, 2022, inmates cannot receive original photographs, computer-generated photos, or printed internet material. Don't send printed photos - even ones from your home printer - or pages pulled from websites expecting them to get through.

Mail gets processed Monday through Friday, excluding county holidays. Sending something time-sensitive? Build in extra days for weekends and holiday closures.

How Mail Works at Arapahoe County Jail: Letters and Photos Go Digital

Practical Tips

  • ✓ Use the facility name: Arapahoe County Detention Center, CO
  • ✓ Include the inmate’s full name
  • ✓ Include the inmate identifier (ID number)
  • ✓ Address it to: P.O. Box 247, Phoenix, MD 21131
  1. Write with digital viewing in mind - Personal mail is delivered digitally through ViaPath tablets in the “Facility Messages” app, so keep your message clear and easy to read on a screen.
  2. Avoid sending photos or internet printouts - Since inmates can’t receive original photographs, computer-generated photographs, or internet material (effective Dec 1, 2022), don’t rely on those items making it through.
  3. Keep it simple and letter-focused - Stick to a straightforward letter or drawing that can be digitized cleanly, so your loved one can actually see what you sent on their tablet.

Timing reminder: Processing happens Monday–Friday (excluding county holidays), so weekends and holidays can add delays.

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