Setting Up a ConnectNetwork Account (What to Know Before You Start)

To receive phone calls from someone at Arapahoe County Jail, you'll need a call account - either Prepaid (AdvancePay) or Collect. Setting up a ConnectNetwork account is typically the first step. Without one, calls become harder to manage, and you may not be able to receive them the way you expect.

Create and fund your ConnectNetwork phone account at ConnectNetwork.com or through the free ConnectNetwork mobile app (available on Android and iOS). The goal is simple: get your account set up, add funds, and stay reachable.

1. Go to the ConnectNetwork website and choose “Create Account” - Click the “Create Account” button in the top right to open the registration form and start entering your information.

Use your first and last name exactly as it appears on your government-issued photo ID - your driver's license, for example. Even small differences matter. An extra space, a shortened first name, or a missing hyphen can cause problems later, since your ConnectNetwork name may need to match official visitation records for security purposes.

After registering, don't skip the email step. You must activate your account from the email address you used during sign-up before you can do anything else. No activation email in your inbox? Check your spam or junk folder - otherwise you'll be stuck waiting when you try to add funds or manage calls.

Get Help

• ✓ Call ConnectNetwork support at (800) 483-8314
• ✓ Create and manage your account online at ConnectNetwork.com
• ✓ Use the free ConnectNetwork mobile app (Android and iOS) to create and fund your account