What to Do If Your AdvancePay Number Is Blocked (How to Unblock It)
If your AdvancePay number suddenly stops receiving calls, it's probably blocked. The system flags certain call behavior - most commonly, attempting a 3-way call. That's explicitly prohibited and can get your number blocked fast.
- Have the listed account-holder make the call - the person the phone number is listed to is the one who needs to request the unblock.
- Call ConnectNetwork customer service at 877-650-4249 - use this line for help with blocked numbers.
- Speak to a representative - the unblock request needs to be handled with a customer service representative.
Important: Only the person whose name is on the account can request an unblock. While you wait, don't try a 3-way call - that's specifically listed as a violation.
Need another way to reach ConnectNetwork? Call their Customer Service line at 877-650-4249 or use the automated system at 800-483-8314. You can also visit www.connectnetwork.com.
- ✓ Make sure the person the number is listed to is the one calling Customer Service at 877-650-4249
- ✓ Have the blocked phone number ready to reference during the call
- ✓ If you’re using the automated system instead, call 800-483-8314
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