Why Your Letter Won't Arrive in Paper Form — Arapahoe County's Digital Mail System
If you're expecting your handwritten letter to arrive in an envelope, that's not how Arapahoe County handles personal mail. Letters, photos, and drawings get delivered digitally to the inmate's tablet through ViaPath's
Personal mail at the Arapahoe County Detention Center doesn't get delivered as paper. Letters, pictures, and drawings you send are scanned and delivered to your loved one's tablet through ViaPath's
Note: You may see other tablet brand names mentioned for Arapahoe County services (like GTL/GettingOut). For personal mail delivery, the county’s mail guidance points to ViaPath tablets and the “Facility Messages” app.
Addressing
- ✓ Arapahoe County Detention Center, CO
- ✓ Inmate Full Name, #InmateID
- ✓ P.O. Box 247
- ✓ Phoenix, MD 21131
Use the exact format above so the facility can route the mail to the right person and get it into the digital delivery process. Including both the inmate’s name and identifier helps prevent delays and mix-ups once it reaches the P.O. Box.
Arapahoe County processes and distributes mail Monday through Friday. County holidays are excluded, so nothing moves through the normal mail process on those days.
Since personal mail is delivered digitally,
Not all mail gets the same treatment. The facility inspects incoming non-personal mail, which can slow things down. Inmate-to-inmate mail isn't allowed at Arapahoe County - letters can't be passed between people in custody, even if you're trying to relay a message.
Note: Some categories of mail (such as mail from legal counsel, courts, or government/jail officials) may be handled under different procedures than personal mail, even though the facility still inspects incoming non-personal mail.
Here's the practical takeaway: personal mail like letters or photos will be digitized and delivered on the tablet, not as paper. Sending something in a non-personal category? Build in extra time for inspection. And don't try routing messages through another incarcerated person - Arapahoe County doesn't allow inmate-to-inmate mail, and those letters won't be delivered.
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