How Mail Works at Arapahoe County Jail: Letters and Photos Go Digital
Arapahoe County Jail delivers personal mail digitally. Here's how to send letters, drawings, and messages so they actually reach your loved one.
Send Photos & Mail at Arapahoe County Jail
How to send messages, photos, and packages
Overview
Arapahoe County Detention Facility runs phone and video services through GTL. Incarcerated people receive GTL GettingOut tablets for messaging and multimedia access. To receive calls, you have two options: set up a Prepaid (AdvancePay) account or accept Collect calls. For AdvancePay, create and fund your account at www.ConnectNetwork.com or through the free ConnectNetwork mobile app. Make sure the phone number you want to receive calls on is linked to that AdvancePay account—calls only go to the linked number. Rates run $0.16 per minute for local calls and $0.60 per minute for international calls. Need help? Contact Viapath/GTL customer service at 1-866-516-0115, AdvancePay at 877-650-4249 (or ConnectNetwork support at 800-483-8314), or 24/7 phone/video support at 866-230-7761.
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Quick Facts
- Arapahoe County Detention Facility uses GTL for video visitation and telephone services.
- You can receive inmate calls as Prepaid (AdvancePay) or as Collect calls.
- Local calls from the facility are billed at $0.16 per minute and international calls at $0.60 per minute.
- GTL’s GettingOut tablets are provided to incarcerated individuals at Arapahoe County Detention Facility for communication and multimedia access.
- AdvancePay accounts can be created and funded at www.ConnectNetwork.com or via the free mobile app; AdvancePay allows calls only to the linked phone number.
Send Photos & Mail Guides
What You Can't Send to an Inmate at Arapahoe County Jail (Clear Checklist)
Arapahoe County Jail has strict mail rules, and certain items get rejected constantly. Use this checklist to make sure your letter actually gets through.
Why Your Letter Won't Arrive in Paper Form — Arapahoe County's Digital Mail System
If you're expecting your handwritten letter to arrive in an envelope, that's not how Arapahoe County handles personal mail. Letters, photos, and drawings get delivered digitally to the inmate's tablet through ViaPath's
Common Questions
How do I receive calls from an inmate at Arapahoe County Detention Facility?
You can receive calls as Prepaid (AdvancePay) or as Collect calls. To use AdvancePay, create and fund an account at www.ConnectNetwork.com or through the ConnectNetwork mobile app.
What are the phone rates for calls from Arapahoe County Jail?
Local calls are listed at $0.16 per minute. International calls are listed at $0.60 per minute.
Who do I contact for phone or video account support at Arapahoe County Detention Facility?
For GTL/Viapath account or visit issues, call 1-866-516-0115. For AdvancePay, call 877-650-4249 (ConnectNetwork support is also available at 800-483-8314). For 24/7 phone and video service support, call 866-230-7761.
How will my letter be delivered to an inmate at Arapahoe County Jail?
Your personal mail (letters, pictures, and drawings) is scanned and delivered digitally to the inmate via ViaPath tablets and the Facility Messages app under the free profile.
Can I send photographs to an inmate at Arapahoe County Jail?
No. Original photographs, computer-generated photographs, and internet material are not accepted, effective Dec 1, 2022.
When is incoming mail processed and distributed at Arapahoe County Jail?
Incoming mail is processed and distributed Monday through Friday, excluding county holidays.
Other Guides for Arapahoe County Jail
AdvancePay vs. Collect Calls at Arapahoe County Jail — Which Saves You Money?
Want to keep phone costs manageable while staying connected with someone at Arapahoe County Jail? Choosing the right payment option is your first move. Here's how Prepaid (AdvancePay) and Collect calls work at this facility—and what to check before you decide.
Four Ways to Send Money to Someone at Arapahoe County Jail (which is fastest)
You've got four ways to put money on someone's account at Arapahoe County Detention Facility: a TouchPay lobby kiosk, online payment, toll-free phone payment, or mail. Whichever you choose, have the inmate's jail ID number ready (or their full name and date of birth). If you're using the phone system, you'll also need the facility's TouchPay Site ID.
How Attorneys Can Visit Clients at Arapahoe County Jail (In-Person and Virtual)
Need to see a client in person at Arapahoe County Detention Facility? You can show up without scheduling — attorney visits are accepted any time. This flexibility helps when you need to meet quickly or your calendar keeps shifting.
