Phone Calls from Arrendale: Setting Up a Securus Account and What Families Should Know

To receive phone calls from someone at Arrendale State Prison, you'll need a Securus account. You can set up a prepaid collect or direct bill account through the Securus website. Prefer to do it by phone? Call Securus at 1-800-844-6591 - this is also helpful if you're running into issues online.

Arrendale enforces strict technical rules on calls. Call forwarding and three-way calling are both prohibited. If either feature is detected, the call will be blocked or disconnected - so make sure those options are turned off on your phone.

Each call is capped at 25 minutes. If you have a lot to discuss, cover the most important updates first so you're not cut off mid-conversation.

Having a funded Securus account isn't enough on its own. Your phone number must also appear on your loved one's Call Allow List. Double-check that the number you want calls on is the one they've approved - otherwise the call won't go through.

Deposits Tips

• ✓ Plan deposits around the limit: Securus prepaid collect deposits are limited to $200.00 per deposit.
• ✓ When you set up or fund the account (online or by phone), confirm the deposit amount you’re trying to add fits within that per-deposit limit.
• ✓ Keep track of your balance so there’s money available when your loved one is able to call.

A little planning prevents missed calls. When setting up your account through the Securus website or by calling 1-800-844-6591, note that prepaid collect deposits max out at $200.00 each. If calls tend to come at certain times, keep funds loaded before those windows so you're not scrambling to add money after the phone rings.