How to Contact an Inmate at Ashe County Jail (NC)
Ashe County Detention Center uses HomeWAV for video visitation. Once you know whether you're visiting on-site in the lobby or remotely from home, the rest comes down to scheduling and showing up prepared.
Ashe County Detention Center handles video visits through HomeWAV. This means you can connect virtually instead of relying solely on in-person lobby visits.
HomeWAV works on smartphones, tablets, and computers. If you're planning to visit remotely, pick your device ahead of time so you're not troubleshooting at the last minute.
On-site option (free): HomeWAV is free to use on Saturdays and Sundays from 8:00 AM to 4:30 PM when you use the kiosks in the detention center lobby. Each inmate gets two 15-minute on-site visits each weekend.
Even for on-site lobby visits, you need to schedule ahead through the HomeWAV website. Arrive at least 10 minutes before your time slot. Late arrivals risk missing their window entirely.
HomeWAV also offers paid remote visits charged by the minute. This is your option if you can't make it to the lobby kiosks or prefer visiting from home.
Need help with HomeWAV? Call 1-800-764-2872 or email support@homeway.com.
Section Steps to Follow
- ✓ Decide whether you are visiting on-site (using the lobby kiosk) or remotely (from home).
- ✓ If you are visiting on-site, schedule the visit ahead of time on the HomeWAV website.
- ✓ If you are visiting on-site, aim for the free kiosk window: Saturdays and Sundays, 8:00 AM to 4:30 PM.
- ✓ Keep the on-site limit in mind: each inmate is provided two 15-minute on-site visits each weekend.
- ✓ Arrive at the detention center at least 10 minutes before your scheduled on-site time slot.
- ✓ For remote visits, use a smartphone, tablet, or computer.
- ✓ Expect remote visits to be paid and billed by the minute.
Having trouble creating an account, scheduling, or getting your device to connect? Reach HomeWAV support at 1-800-764-2872 or support@homeway.com.
Before making the trip, confirm the on-site details are still current: free kiosk availability on Saturdays and Sundays from 8:00 AM to 4:30 PM, two 15-minute visits per inmate each weekend, and the requirement to schedule through HomeWAV in advance.
Double-check the arrival expectation (at least 10 minutes early) and ask about lobby check-in requirements for that day. Even small process changes can affect whether you start on time.
For remote visits, confirm current by-the-minute pricing and how payment works before adding money or scheduling. Also verify that your smartphone, tablet, or computer meets HomeWAV's technical requirements so your visit doesn't get cut short by device issues.
Fastest way to troubleshoot: HomeWAV support is listed as 1-800-764-2872 and support@homeway.com. For detention-center policy questions (like on-site procedures), contact the facility directly.
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