Free On‑Site Kiosk Visits vs Paid Remote Visits: How HomeWAV Works at Ashe County Detention Center

The two formats work differently, so pay attention to which one you're using. Show up at the detention center and use the lobby kiosks on Saturdays or Sundays between 8:00am and 4:30pm, and the visit is free - each inmate gets two 15-minute sessions per weekend, but a family member must schedule them in advance. Remote visits from your own device cost $0.50 per minute, though you get more flexibility: they're available seven days a week from 7:00am to 10:30pm.

Free kiosk visits require planning - you can't just walk in. Each inmate is allowed two 15-minute on-site HomeWAV visits per weekend, and the family member needs to schedule them ahead of time through HomeWAV.com.

• ✓ Arrive at the Ashe County Detention Center at least 10 minutes before your scheduled kiosk visit start time.

Remote visits cost $0.50 per minute, paid by the family. The tradeoff? A much wider schedule. You can connect seven days a week, from 7:00am to 10:30pm - far more options than the weekend-only kiosk hours.

1. Estimate a short check-in - A 10-minute remote visit at $0.50 per minute costs $5.00.
2. Estimate a longer conversation - A 30-minute remote visit at $0.50 per minute costs $15.00.
3. Estimate an hour - A 60-minute remote visit at $0.50 per minute costs $30.00.

Having trouble with HomeWAV? Whether it's account access, scheduling issues, or a visit that won't connect, reach out to HomeWAV support at 1-800-764-2872 or support@homeway.com.

Practical Tips

• ✓ Schedule the free weekend kiosk visits ahead of time through HomeWAV.com (each inmate gets two 15-minute on-site visits every weekend).
• ✓ Show up at least 10 minutes early for an on-site kiosk visit so you don’t lose your reserved time.
• ✓ Assume anything you say can be reviewed later - HomeWAV visits are recorded and monitored live by staff.