3 Ways to Put Money on an Inmate’s Account at Ashe County Detention Center (and how to shop for them)
Want your loved one to buy snacks or personal items? You'll need to add funds to their commissary account or shop for them through the jail's approved online store.
Inmates at Ashe County Detention Center can only order commissary when they have money in their account. The jail provides all meals free of charge. Commissary is for extras: snacks, hygiene products, and small personal items. These purchases are optional and depend entirely on what's been funded.
The fastest option is the ATM-style kiosk in the detention center lobby. You can deposit cash or use a debit card, and funds hit the inmate's account instantly.
- ✓ Cash or a debit card (the lobby kiosk accepts either)
- ✓ The inmate’s name, so you can select the right person on the kiosk
- ✓ Your receipt (keep it in case you need to confirm the deposit later)
Can't make it to the lobby? Use JailATM's web deposit service to add funds remotely. Once the deposit clears, your loved one can use those funds to order commissary.
- ✓ Your payment method for the online deposit
- ✓ The inmate’s information (so you choose the correct person in the system)
- ✓ An email address (JailATM typically has you set up a user account before you can deposit)
- ✓ Your transaction confirmation or receipt after you submit the deposit
- Open the Oasis store on JailCanteen. This is the approved online store families can use to shop directly for inmates at Ashe County Detention Center.
- Select the state. Use the drop-down menu to choose North Carolina.
- Choose the facility. Select Ashe County Detention Center (it is listed first for North Carolina).
- Search the inmate by last name. Enter the inmate’s last name to pull up the correct account so you can start shopping.
- Complete your purchase. Check out with your selected items so the order is placed for the inmate through the approved store.
JailCanteen's Oasis store works well if you'd rather pick out specific items instead of just adding general funds. Depending on what's in stock, you can shop for food, snacks, under clothing, and reading glasses. These are commissary extras, so the inmate still needs available funds in their account to receive orders.
Tip: Double-check the spelling of the inmate's last name before submitting. A small typo can send your order to the wrong person or keep you from finding them in the search.
Tips Troubleshooting
- ✓ Use the inmate’s correct last name spelling when shopping through JailCanteen
- ✓ Bring the right payment method if you are using the lobby kiosk (cash or debit)
- ✓ Save every receipt or confirmation number (kiosk, online deposit, and online store orders)
- ✓ Remember the inmate can shop for themselves through commissary if they have funds available in their account
If a deposit doesn't post or an order looks wrong: Check your receipt or confirmation first, then follow the support instructions on JailATM or JailCanteen to track down the issue.
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