Penmate Inmate Support Guides

Who to Call When You Have Questions About an Inmate at Ashe County (phone numbers, hours, and chaplain support)

Need answers fast? Call the right place the first time. Here are the key contacts for Ashe County Detention Center, including hours and chaplain support.

• 2 min read Verified from official sources

For most questions about someone at Ashe County Detention Center, call the main jail line: (336) 846-5611. Use this number for general questions and guidance on detention center procedures.

Note: Phone staff can usually help with basic procedures and where to direct your question. They may not be able to share private details about an inmate or discuss sensitive matters over the phone.

The Sheriff's Office is open Monday through Friday, 8:00 am to 5:00 pm. Calling during those hours makes it easier to reach the right person for non-urgent questions.

Weekend visitation timing is where you'll want to double-check before making the drive. One listing shows visitation on Saturday and Sunday from 8:30 am to 4:00 pm. A separate HomeWAV page says lobby kiosks are available Saturdays and Sundays from 8:00 am to 4:30 pm for free on-site video visits. These don't match, so call the detention center first to confirm the current schedule.

  • ✓ Schedule the inmate’s two 15-minute HomeWAV visits ahead of time (each weekend visit slot must be set up in advance by the family member).
  • ✓ If you are using the on-site lobby kiosks, arrive at least 10 minutes before your scheduled time slot.

Having technical issues with video visits? Contact HomeWAV support directly at 1-800-764-2872 or email support@homeway.com. That's usually faster than calling the jail for troubleshooting sign-in problems, audio/video glitches, or account errors.

The Ashe County Sheriff's Office Chaplain Program offers spiritual support for inmates, officers, and their families. The program also provides crisis response for crime victims, traumatic events, and critical incidents in Ashe County. Reach the Chaplain Program at 140 Government Cir., Jefferson, NC 28640, by email at mcarter@asheso.com, or by phone at 336-846-5611.

Good to know: The detention center's chaplain's room has a HomeWAV video visitation link, which lets inmates connect remotely with clergy who aren't available locally.

  1. Call the Ashe County Detention Center: Use (336) 846-5611 for general questions about the inmate’s situation at the facility and detention center procedures.
  2. Contact HomeWAV support for tech problems: Call 1-800-764-2872 or email support@homeway.com if your video visit is not working or you are having account or device issues.
  3. Reach out to the Chaplain Program for support: Contact mcarter@asheso.com (or call 336-846-5611) when you need spiritual care, emotional support, or help during a crisis.

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