Why Your Loved One's Call List at Augusta Is Limited to 15 Numbers — and How It Works

The phone rules at Augusta Corrections Center come from Virginia Department of Corrections Operating Procedure 803.3. This procedure applies statewide, so Augusta follows the same call-list limits and approval process as every other VADOC facility.

All calls go through ConnectNetwork by Global Tel*Link. The system handles adding numbers and getting your consent automatically - staff aren't manually flipping a switch to activate your phone number.

Your loved one can have up to 15 approved phone numbers on their call list. That's a hard cap - it applies to inmates and CCAP probationers/parolees using the VADOC phone system. Once the list is full, a number has to come off before a new one can be added.

Those 15 slots cover everyone - family, friends, attorneys, and investigator hotlines all count toward the same limit. This catches people off guard when a "full" list leaves no room for a new family member's number. If your loved one needs to reach an attorney, they can request that those calls be blocked from monitoring and recording.

1. Dial *44 on the facility phone system - this starts the auto-enrollment feature your loved one uses to build their approved call list.
2. Add phone numbers to the list (up to 15 total) - the list is created through the auto-enrollment system, and it can include the numbers they need to reach.
3. Remove a number whenever they need to - they can add and remove numbers at any time using the same *44 auto-enrollment process.

Your loved one manages their own list. If a number needs to be updated, replaced, or removed to make room, they handle it through the system. On your end, you're not locked in - you can decline any collect or debit call you don't want to accept.

After your loved one adds your number, it won't work right away. You - the phone subscriber - need to consent to receiving inmate calls first. This happens through an automated process and can take several days before your number becomes active.

If Number Not Active

• ✓ Answer the automated consent questions when they come through - your number can’t become active until the subscriber grants consent.
• ✓ If you never get the consent prompt (or it’s been a while), ask your loved one to re-initiate the auto-enrollment process by dialing *44 and adding your number again.

If you get an unexpected call, you can always decline it. VADOC lets you deny any collect or debit call from an inmate.

You don't need a special phone line to receive calls. Inmates can reach both landlines and cell phones - as long as the number is on their approved list.

Calls are capped at 20 minutes each. This ensures everyone gets fair access to the phones.