How to send messages, photos, and packages
Phone service at Augusta Corrections Center runs through ConnectNetwork (Global Tel*Link). To receive calls, set up a prepaid account through the vendor or call toll-free support at 1‑800‑483‑8314 for help with collect calling. Inmates and CCAP probationers/parolees use an approved call list limited to 15 numbers. They manage the list through the auto-enrollment system by dialing *44. Your number won't activate until you complete the vendor's automated consent/verification process. Calls are monitored and recorded—except properly verified attorney calls, which require a recording block requested in advance. Calls are generally limited to 20 minutes, and access can be suspended during counts or emergencies.
Search for a loved one and send messages and photos in minutes.
Inmates and CCAP probationers/parolees at Augusta Corrections Center can have up to 15 telephone numbers on their approved call list.
Your loved one adds and manages numbers by dialing *44 through the auto‑enrollment system. A number only becomes active after the telephone subscriber completes the vendor’s automated consent/verification process.
ConnectNetwork (Global Tel*Link) operates the inmate phone service. You can set up a prepaid account on the vendor site or call toll‑free 1‑800‑483‑8314 for help receiving calls.
Setting up your first phone call at Augusta Corrections Center comes down to two things: creating your account with the VADOC phone vendor, and getting your number on your loved one's approved call list. Here's how to handle both.
If your loved one is at Augusta Corrections Center, the phone restrictions in restrictive housing aren't unique to Augusta. Virginia Department of Corrections Operating Procedure 803.3 applies to all VADOC facilities—so the same call-access rules show up across the system.
If your loved one is at Augusta Corrections Center, phone calls are handled through Virginia Department of Corrections guidelines. VADOC Operating Procedure 803.3 covers all VADOC facilities, and the phone system runs through ConnectNetwork by Global Tel*Link. For families, this typically means setting up an AdvancePay prepaid account—money you deposit through ConnectNetwork to receive collect calls from your incarcerated loved one. Here's what catches many people off guard: the inactivity policy. As of December 28, 2022, AdvancePay accounts can become inactive and subject to forfeiture after 180 consecutive days without use (unless state law or contract terms require otherwise). If you keep money in the account "just in case," make sure it doesn't sit untouched long enough to trigger that clock.
