How to Contact an Inmate at Facility

Phone calls go through Securus at $0.06 per minute. A full 25-minute call costs $1.50.

Each call maxes out at 25 minutes. The inmate can only dial numbers on their approved Call Allow List, so make sure your number is on it before expecting a call. Call forwarding and three-way calling are blocked. Keep it simple and direct, or the call may get disconnected.

Steps

• ✓ Set up a Securus pre-paid collect account or a direct bill account using the Securus website or by calling 1-800-844-6591.
• ✓ If the inmate is using debit calling, they can transfer money from their trust account to their Securus debit calling account in $1 increments.

1. Get your number on the Call Allow List. Calls are restricted to phone numbers on the offender’s Call Allow List, so make sure the inmate has your correct number listed.
2. Plan around the call length. Each call can run up to 25 minutes, then it will end and they may need to call back later.

Calls cost $0.06 per minute. A full 25-minute call runs $1.50, a useful number to know if you're budgeting for regular calls.

Verify

• ✓ Confirm the current Securus debit per-minute rate ($0.06 per minute) and whether the $1.50 cost for a 25-minute call still applies.
• ✓ Confirm the current options for setting up billing (pre-paid collect or direct bill) and that the Securus support number (1-800-844-6591) is unchanged.

• ✓ Confirm whether calls are monitored and recorded.
• ✓ Confirm that call forwarding and three-way calling are not permitted.
• ✓ Confirm the maximum time allowed per call (25 minutes).
• ✓ Confirm how the Call Allow List works and what it takes for your phone number to be included.

If you're using debit calling, double-check how trust funds transfer into the Securus account. Offenders can move money from their trust accounts in $1 increments, but confirm any timing or limits before counting on it.