How to Send Money to Facility

Friends and family can fund phone calls by setting up a Securus pre-paid collect account or a direct bill account. You can do this through the Securus Technologies website or by calling 1-800-844-6591. One thing to plan around: pre-paid collect deposits are capped at $200.00 each, so larger amounts need to be split into separate transactions.

Steps to Follow

• ✓ Set up a Securus pre-paid collect or direct bill account on the Securus Technologies website, or call 1-800-844-6591 to set it up by phone.
• ✓ When you add funds to a Securus pre-paid collect account, keep each deposit at $200.00 or less.
• ✓ Save your confirmation details (account information and any receipt or confirmation number) so you can track the payment if there is a problem.

Policies change, so confirm the details before sending money. Verify that Securus still handles pre-paid collect and direct bill accounts for this facility, and that the $200.00 per-deposit cap is still accurate. While you're at it, ask about any daily or monthly limits, which payment methods they accept, and what information Securus needs to match the account to your loved one.

1. Contact the facility for the current process. Ask which service you are required to use to fund phone calling.
2. If they confirm Securus, confirm the rules that affect your deposit. Specifically ask about the current per-deposit limit and any other funding restrictions.
3. Ask where the official instructions live. Request the facility’s approved source for payment steps (for example, their posted instructions or the office that handles inmate services).