Setting Up Phone Calls from Avon Park: AdvancePay Account Basics & Unblocking Numbers

The fastest way to set up AdvancePay is online. Head to web.connectnetwork.com/get-started-fdc/ to create your account. Once you're set up, you can manage billing and account details at www.connectnetwork.com.

Prefer to do it by phone? Call (866) 732-9098 to open an account or make deposits through GTL's automated system. This same number handles AdvancePay billing questions and customer service.

The free ConnectNetwork mobile app works too. It's handy for checking your balance or making payments on the go.

Paying by check or money order? Write your 10-digit telephone number on it - that number doubles as your AdvancePay account number. Payments without a phone number can't be applied to your account.

Creating your ConnectNetwork account isn't the final step. You'll need to activate it by clicking the link sent to the email address you signed up with.

Enter your first and last name exactly as they appear on your government-issued photo ID. ConnectNetwork may need to match this information with official visitation records for security purposes.

Budget for fees when adding money. AdvancePay payments may include service charges, so your total could be higher than the amount you're funding.

Questions about a charge or your balance? Contact ConnectNetwork customer service at (866) 732-9098, or visit www.connectnetwork.com for billing and account help.

1. Confirm who the phone number is listed to - the unblocking request has to come from that person.
2. Call customer service at (866) 732-9098 - ask to have the number unblocked.
3. Speak to a representative - unblocking requires talking with customer service, not just using the automated prompts.