How Phone Calls Work from B.B. Rayburn: Approved Lists, Time Limits, Receiving Calls, and Blocking Unwanted Calls

Phone calls at B.B. Rayburn run through an approved "master phone list." Your loved one can add up to 20 phone numbers, with updates allowed quarterly. If your number isn't on their list, the system blocks the call automatically. Getting on that list matters just as much as having your phone ready to accept the call.

All calls from Rayburn are outgoing and collect. Your loved one can call you, but you can't call them back - prison phones don't accept incoming calls.

Calls are capped at 15 minutes. If you've got a lot to cover - kids' updates, bills, court dates - prioritize the most important stuff first so you don't get cut off mid-sentence.

1. Create your Securus account - This is required if you want to receive calls on a cell phone.
2. Enter your primary residence information - Securus requires this as part of the setup for receiving calls.
3. Confirm your number is the one you want to use - The number you plan to answer on should match what you’re setting up with Securus.

For billing issues, missing calls, or blocking unwanted calls, contact Securus directly at 1-800-844-6591. They handle billing problems, troubleshoot why calls aren't coming through, and can block future calls if needed.

Practical Tips

• ✓ Double-check you’re on the approved master phone list - if your number isn’t listed, the call will be blocked automatically.
• ✓ Set up your Securus account with your primary residence information before you expect calls to come through.
• ✓ Avoid prepaid cell phones - calls to prepaid phones aren’t allowed.
• ✓ Keep Securus Customer Service handy (1-800-844-6591) for billing questions, call delivery issues, unwanted calls, or blocking requests.

With collect calls and a 15-minute limit, be ready when you answer. Miss the call and you can't dial back - your loved one will have to try again when they get another chance.