Video Visits With Someone at B.B. Rayburn: What You Need to Get Started

Start with the vendor setup: Securus Video Connect is the platform you'll use to schedule and join video sessions from home. Louisiana's OP-C-9 visitation regulation governs how visits work - it's designed to preserve family ties while still allowing security-based restrictions. Worth confirming what's available before you spend time or money getting everything set up.

Securus Video Connect is a web-based system for scheduling and joining video sessions with an incarcerated person. You can use the free Securus app or connect through a computer or tablet - any device with internet access works. The big advantage? You can connect from anywhere without traveling to the facility.

1. Choose how you’ll join - Use the free Securus app, or plan to join through the web-based platform on a computer or tablet.
2. Create your Securus account - You’ll need an account to schedule and participate in video sessions.
3. Add billing details if you’re prompted - Depending on the service options you’re using, you may need to set up payment to schedule or complete a session.
4. Use Securus support if something doesn’t work - If you run into billing issues or problems with Securus services, contact their customer service for help.

You'll need a reliable internet connection and a device that can run the free Securus app or access their web platform. A computer, tablet, or smartphone will work. What matters is that you can get online and join the session from wherever you are.

• ✓ A device you can use for video (computer or tablet)
• ✓ Internet access strong enough for a live video session
• ✓ The free Securus app or access to the Securus web-based platform/account

Before scheduling anything, confirm video visits are actually available the way you're planning to use them. Louisiana's OP-C-9 regulation governs all visitation, including video. The policy supports family and community ties, but it also allows facilities to restrict visits for safety and security reasons. That means availability can vary - even when video visitation exists as an option, facility rules may limit how and when you can use it.

1. Ask the person you’re trying to visit - They often have the clearest, most current picture of what their housing area is allowed to do and what’s working right now.
2. Look for facility communications or posted guidance - If you’ve received any written instructions about visiting, use those as your baseline before scheduling.
3. Confirm through Securus if you’re unsure - Since Securus Video Connect is the platform used for scheduling and joining sessions, their support channels can help you troubleshoot account or service issues once you know what the facility permits.