How to Contact an Inmate at Bainbridge Treatment Center

Friends and family can set up calling through Securus with either a pre-paid collect account or a direct bill account. You can register online through the Securus website or by calling 1-800-844-6591. With a pre-paid collect account, you can add multiple phone numbers to the same account, which is helpful if you want calls reaching you at different numbers.

Your loved one can also fund calls from inside. Offenders can transfer money from their trust account to a Securus debit calling account in $1 increments. This is separate from any billing account you set up on the outside.

1. Choose an account type: Set up either a pre-paid collect account or a direct bill account with Securus.
2. Create the account with Securus: Use the Securus website, or call 1-800-844-6591 to set it up by phone.

1. Decide which phone numbers should receive calls: Think about the numbers you actually answer (cell, home, or another trusted line).
2. Add those numbers to your pre-paid collect account: Multiple telephone numbers can be added to one individual pre-paid collect account.

1. Ask your loved one about debit calling: Offenders can use a Securus debit calling account funded from their trust account.
2. Transfer funds in the allowed increments: Transfers from the trust account to the debit calling account can be made in $1 increments to complete telephone calls.

• ✓ Assume calls may be monitored and recorded.
• ✓ Make sure the number being called is on the offender’s Call Allow List.
• ✓ Plan for a 25-minute maximum per call.
• ✓ Do not use call forwarding.
• ✓ Do not attempt three-way calling.

What to Verify

• ✓ Confirm whether you should use a pre-paid collect account or a direct bill account for your situation.
• ✓ Verify the best way to set up the account (Securus website vs. calling 1-800-844-6591).

• ✓ Confirm how the Call Allow List works and whether there is a limit on how many numbers can be listed.
• ✓ Verify the 25-minute maximum call length as it is enforced.
• ✓ Confirm that call forwarding and three-way calling are not permitted.

• ✓ Confirm that offenders can transfer money from their trust account to a Securus debit calling account.
• ✓ Verify the transfer increment (the stated minimum is $1) and any restrictions on when transfers can be made.

If you need to discuss something sensitive, keep in mind that calls may be monitored and recorded. Have questions about what stays private? Check with the facility before your conversation.