What to Know About the 2020 Telmate Data Breach and Where Baltimore County Families Can Find Help

In August 2020, attackers accessed personal information belonging to thousands of Telmate users. The exposed data could include names and identifying details, government ID numbers, Social Security numbers, payment and financial account information, and even personal messages and grievance forms.

You may be affected if you used Telmate or TouchPay services and shared personal information through those systems. Not every type of data was exposed for every person. Your best move is to review the official breach materials to see what categories might apply to you.

Types of Data

• ✓ Names and contact information - review your email, phone, and mailing accounts for unexpected changes, and be cautious with “verification” calls or messages asking you to confirm details.
• ✓ Driver’s license numbers - consider whether you’ve seen any new accounts, services, or identity checks you didn’t initiate that would normally require ID.
• ✓ Passport numbers - watch for unusual activity tied to travel or identity verification, and treat any request to “confirm” passport details as a red flag.
• ✓ Social Security numbers - keep a closer eye on identity-related issues, like surprise credit checks or accounts you don’t recognize.
• ✓ Payment card information - check card statements for small “test” charges, refunds you didn’t request, or new recurring payments.
• ✓ Financial account information - monitor bank activity for transfers, withdrawals, or new payees you didn’t add.
• ✓ Personal messages - be cautious if anyone seems to know private details from conversations you thought were only between you and your loved one.
• ✓ Grievance forms - if you’ve ever submitted sensitive information in a grievance, watch for targeted scams using personal circumstances to pressure you into paying or sharing more data.

For accurate information on what happened and what to do next, check the official Telmate Data Breach Information PDF. It's the central resource for the incident summary and recommended actions - keep it handy if you need to make follow-up calls or document any problems.

If a retail payment is declined, delayed, or doesn't post correctly, call customer support at (877) 650-4249. Stick to the facts: date, amount, location, and any receipt details you have. If you're worried your information may have been exposed, keep the Telmate Data Breach Information PDF nearby so you can follow the vendor's recommended steps and document what's happening.

When you contact Baltimore County through 3-1-1, marking a service request as private keeps it off the public Nearby Requests map. But keep in mind: your submission may still be subject to the Maryland Public Information Act and could be released if requested. Don't include sensitive details like Social Security numbers, full payment card numbers, or copies of identity documents in a 3-1-1 request.

Quick Links Resources

• ✓ Telmate/TouchPay breach notice (August 2020) - overview of what happened and the categories of information involved.
• ✓ Telmate Data Breach Information PDF - official details and the vendor’s recommended steps to protect your information.
• ✓ Retail payment help - reminder that a Pay Slip doesn’t guarantee acceptance; Customer Support: (877) 650-4249.
• ✓ Baltimore County 3-1-1 privacy note - private requests don’t display on Nearby Requests, but submitted information may still be releasable under the Maryland Public Information Act.