Why Your Letter Goes to Maryland Before Reaching Bartholomew County Jail

Since October 14, 2022, Bartholomew County Jail has used TextBehind (through HomeWAV) to handle all inmate mail. That's why your letter takes a detour out of state before the person you're writing to can read it.

1. Address your letter to TextBehind’s P.O. box - for Bartholomew County Jail, appropriate physical mail is sent to TextBehind first (the exact mailing address is listed below).
2. Send it like regular mail - once it arrives at TextBehind, it enters the jail’s digital mail process through HomeWAV.

1. TextBehind photocopies appropriate physical mail - instead of the original paper being handed directly to the inmate, TextBehind makes a photocopy of mail that qualifies to be processed.

1. The photocopied mail is delivered digitally to the facility - TextBehind sends the mail in a digital format.
2. It’s uploaded for electronic access through HomeWAV - the processed mail is made available electronically on HomeWAV kiosks and/or tablets.

1. Facility staff review and approve it - Bartholomew County Jail staff review mail that comes through the TextBehind/HomeWAV process before it’s delivered.

1. Your loved one reads it digitally - inmates receive mail electronically through the HomeWAV kiosk (and, depending on what’s available, on kiosks and/or tablets).

All mail for Bartholomew County Jail goes to TextBehind's processing address: P.O. Box 247, Phoenix, MD 21131. Your letter arrives there first, gets photocopied, then is forwarded to the jail and uploaded to HomeWAV.

Your letter goes through TextBehind and HomeWAV, but Bartholomew County Jail staff still have the final say. They review and approve every piece of mail before the inmate can access it.

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• ✓ Typical processing time from when you mail it to when it shows up on HomeWAV
• ✓ Whether you can track mail through the vendor process
• ✓ Vendor contact details for questions about delivery issues
• ✓ Whether the original physical letter is kept, returned, or destroyed after photocopying
• ✓ Any exceptions or separate rules for legal/privileged mail

Planning around a deadline or sending something sensitive? Check the current rules and timing directly with the jail or TextBehind - policies may have changed since the October 2022 rollout. What's clear: inmates receive their mail digitally through the HomeWAV kiosk as part of this process.