How to Set Up ICSolutions Phone Service and Handle 15-Minute Calls from Bartow County Jail
Setting up phone calls from jail can feel confusing, but Bartow County's system is straightforward once you know the basics. Here's how ICSolutions works at Bartow County Detention Center, how to add funds, and what to expect with the 15-minute call limit.
Bartow County Detention Center uses the ICSolutions phone system for inmate calls. That means the person in jail can place calls either as collect calls or as prepaid debit calls, depending on how their calling is set up and what options are available to them at the time.
A couple of things help with first-day logistics. Every inmate gets one free 60-second call the first time they use the phone system - usually to let someone know where they are and start coordinating. Sheriff Millsap has also arranged free calls to the three approved bail bonding companies, so inmates can reach them without needing funds on an account.
How to Add Money
- ✓ Online: www.ICSolutions.com
- ✓ By phone: 1-888-506-8407
- ✓ By mail (cashier’s check or money order): ICSolutions Attn: Customer Service, 2200 Danbury Street, San Antonio, TX 78217
Calls are capped at 15 minutes. You'll hear a warning at 14 minutes, giving you about one minute before the system cuts off automatically. If you need to cover a lot - court dates, bond questions, kids, bills - tackle the most urgent items first.
Having trouble funding an account or getting calls to connect? ICSolutions customer service is available 24/7. Call (888) 506-8407, email Customer@ICSolutions.com, or write to ICSolutions Attn: Customer Service, 2200 Danbury Street, San Antonio, TX 78217.
Watch your prepaid balance if calls slow down. ICSolutions prepaid funds expire six months from your last purchase (unless state law says otherwise). Requesting a refund for unused funds? A $2.99 processing fee applies where applicable. Plan your deposits with that timeline in mind.
Quick Tips
- ✓ Use the first free 60-second call wisely: focus on one clear message (where they are, what they need next, and when to try calling again).
- ✓ Assume every call is a 15-minute sprint, not a long catch-up - put the most time-sensitive questions first.
- ✓ When you hear the 14-minute warning, switch to wrap-up: confirm any next steps and repeat key details.
- ✓ If you’re deciding how to receive calls, remember the system supports both collect and prepaid debit calls - choose the option that’s most reliable for your phone and budget.
- ✓ Keep a running notes list by the phone so you don’t spend the first few minutes trying to remember what to ask.
Note: That 14-minute warning is your cue to wrap up. Use the last minute to confirm names, numbers, and when you'll talk next - don't get cut off mid-sentence.
Find an Inmate at Bartow County Sheriff's Office, GA
Search for a loved one and send messages and photos in minutes.
