Setting Up Prepaid Phone Service and What to Expect on Calls from Bartow County Jail

Bartow County Detention Center uses ICSolutions for inmate phone service. Setting up a prepaid account through ICSolutions is the easiest way to receive calls - especially if your phone line can't accept collect calls.

How to Create Account

• ✓ Create and fund a prepaid account online through ICSolutions
• ✓ Set up a prepaid account by phone: 1-888-506-8407
• ✓ Customer service email (for questions/help): Customer@ICSolutions.com
• ✓ Set up by mail (cashier’s check or money order): ICSolutions Attn: Customer Service, 2200 Danbury Street, San Antonio, TX 78217

If you prefer to handle things by mail, send your cashier’s check or money order to: ICSolutions, Attn: Customer Service, 2200 Danbury Street, San Antonio, TX 78217. Using the “Attn: Customer Service” line helps route it to the right team.

For prepaid debit calling at this facility, the listed rate is $0.16 per minute for local/interstate calls and $0.50 per minute for international calls. Those amounts are the base per-minute rates and don’t include any added taxes or fees.

Watch the timing if you don't add funds regularly. ICSolutions prepaid accounts expire six months after your last purchase (unless state law says otherwise). Requesting a refund for unused funds? There's a $2.99 processing fee where applicable.

That first contact can happen fast. At Bartow County Detention Center, every inmate gets one free 60‑second call the first time they use the phone system. If you see an unfamiliar number and you're waiting to hear from someone inside, pick up.

There's also a separate free-call allowance for bonding. Sheriff Millsap arranged for inmates to place free calls to each of the three approved bail bonding companies for Bartow County Detention Center. If getting released is the priority, those calls help start that process.

Regular calls are short and structured. The ICSolutions system caps calls at 15 minutes, and you'll hear an automated alert at 14 minutes warning you there's one minute left before it disconnects.

1. Check your prepaid status - if calls aren’t coming through, start by confirming you have prepaid funds available for that line.
2. Call ICSolutions customer service (24/7) - reach them at (888) 506-8407 for prepaid account questions or problems.
3. Email support if you need a written trail - use Customer@ICSolutions.com.
4. Use mail for formal requests - send to ICSolutions, Attn: Customer Service, 2200 Danbury Street, San Antonio, TX 78217.