Penmate Inmate Support Guides
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How to Create Your TDCJ Online Visitation Account (No unit call required)

You can set up your TDCJ Online Visitation Scheduler account yourself—no unit call needed. Just use an email you control and complete the short validation step.

• 2 min read • tdcj.texas.gov
How to Create Your TDCJ Online Visitation Account (No unit call required)

To use the TDCJ Online Visitation Scheduler, you need to create your own visitor account. TDCJ staff can't do this for you - so don't bother calling the unit expecting them to set one up. Once you're registered, staff may be able to help update certain details later. But the account creation itself? That's on you.

How to Create Your TDCJ Online Visitation Account (No unit call required)
  1. Open the Online Visitation Scheduler and choose “Create an Account” - this is the starting point for first-time visitors.
  2. Enter a valid email address - use an address you can access right now.
  3. Submit your email - the system will send you a message with a 7-digit validation code and a link to finish registration.

Warning: The email you enter becomes permanently tied to your account. Once created, the account can't be deleted and the email can't be changed - so pick a stable address before hitting Submit.

  1. Open the validation email - look for the message sent after you submitted your email address.
  2. Use the 7-digit validation code - enter the code exactly as shown.
  3. Follow the link to complete registration - the email includes a direct link to finish setting up your account.
  4. Create your password and finish setup - once you complete this step, you’ll be able to use the scheduler with that email address.

Reminder: Double-check that you used the right email before you finish. Once the account is created, it can’t be deleted and the email address can’t be changed.

Treat your login email as permanent. Once an account is created in the TDCJ Online Visitation Scheduler, it can't be deleted and the email can't be swapped out. Use an address you'll keep long-term and can access reliably.

S5

  • ✓ The inmate’s TDCJ number or SID number (it must be exactly 8 digits)
  • ✓ A saved copy of that 8-digit number somewhere easy to find (notes app, contact card, or written down)

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