I Forgot My GTL Portal Login — What the Portal Actually Asks For
The CDCR GTL scheduling portal login screen tells you exactly what it needs. Under
Tip: Have your registered email (or Visitor ID) and password ready before you start. Saves you from guessing at the login screen.
Never set up your portal access before? Skip the
Reminder: Never registered? Start with
Can't remember what you used? The portal accepts two options for returning users: Visitor ID or email. Search your inbox for any GTL or CDCR portal messages - they'll show which email you registered with. Check old notes or paperwork for your Visitor ID. Still coming up empty? Use the portal's built-in help options (FAQ and Contact links on the login page) to find the right recovery path.
Forgot your password? You'll need it to log in as a returning user - no way around that. The login screen doesn't walk you through recovery right there, so look for the
Next Steps Help
- ✓ If you never finished setup, use Claim Account (that’s the portal’s “New Users” path).
- ✓ If you’re a returning user, try signing in with Visitor ID or Email (either one is accepted).
- ✓ Make sure you’re also entering your password (it’s required for returning-user login).
- ✓ If you’re stuck, use the portal’s FAQ/Contact help options and password prompts before you try to start over with a brand-new account.
Important: The login page shows required fields and the
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