Getting Ready for Video Calls with Securus (CDCR): A Checklist

Securus handles communications for CDCR facilities. That means video calls and electronic messaging go through their system. You can receive free phone calls without creating an account online. But video calls and messaging are different: you'll need a Securus account for those. Set it up now, and you'll be ready the moment video or messaging goes live at your loved one's location.

Open Account

• ✓ Create your Securus account now (on the Securus website or in the Securus mobile app) so you are ready when CDCR video calls and electronic messaging become available.
• ✓ Save your login information somewhere you can find it quickly when it is time to register for video services.

1. Open the Securus app and tap AdvanceConnect. This is where you set up prepaid videoconference calling.
2. Set up your AdvanceConnect options. Follow the prompts in the app so your account is ready to be funded for video sessions.
3. Add funds to your account for prepaid video calls. Once funding is in place, you are set up for prepaid videoconference calls when they are available for your loved one.

Register Video

• ✓ In the Securus app, open Video Connect and complete the registration.
• ✓ During registration, select “Permitir videollamadas” (Allow video calls) so your account is enabled to receive videoconferences.

Securus Video Connect runs in your web browser, so you can schedule and join sessions from anywhere with internet access. You can use the free Securus app, a computer, or a tablet. Pick your go-to device now so you're not scrambling to troubleshoot when a call is already scheduled.

For CDCR-specific rollout details, check the CDCR webpage linked from the Securus CDCR information page. That's where you'll find tablet implementation schedules and cost information as updates are posted.