How to send messages, photos, and packages
Bay County Jail handles video visits through Via Path Technologies' GettingOut platform. You can use it in a web browser or download the mobile app for scheduled or on-demand visits. To get started, create an account at gettingout.com or in the app, upload a photo of your driver's license (profile photo is optional), and complete verification. Expect a confirmation email within 24 hours, plus phone or text verification. Video visits cost $0.25 per minute when paid by credit or debit card. Messages and ecards run $0.25 each; photos cost $0.50 each. All media gets reviewed and may be denied without refund if content is inappropriate. Don't share your visitation account with others—contact Via Path for setup help or troubleshooting. For phone calls, set up an account at ConnectNetwork.com and fund your receiving number. Call transfers, conferencing, and call forwarding aren't allowed.
Search for a loved one and send messages and photos in minutes.
Budgeting for contact with someone at Bay County Jail is easier once you know the rates. Here's what video visits, messages, photos, and ecards cost—plus what to avoid so you don't pay for something that gets denied.
If your letter or photos aren't arriving the way you expected, here's why: Bay County Jail now scans all incoming mail digitally. This change also means there's a new mailing address you need to use.
Mail rules at Bay County Jail are strict—a lot of everyday items get rejected. This guide covers what's allowed and what isn't, with special attention to photos (originals aren't returned).
Mail rules at Bay County Jail are strict. The fastest way to avoid returns? Stick to what they actually accept. Use the checklists below before you send anything.
Mail rules at Bay County Jail can feel picky when you're just trying to help. Use these checklists to send what actually gets accepted—and skip the items that get rejected.
Create a GettingOut account at gettingout.com or in the mobile app. Upload a photo of your driver's license (profile photo is optional) and complete verification. You should receive a verification email within 24 hours, plus phone or text confirmation. For setup help or troubleshooting, contact Via Path Technologies by phone or web.
Video visits cost $0.25 per minute when you pay with a credit or debit card. Messages and ecards cost $0.25 each, and photos cost $0.50 each; media is reviewed before delivery.
Set up an account at ConnectNetwork.com and add funds to your receiving phone number so an inmate can call you. Call transfers, conferencing/merging calls, and call forwarding are prohibited. If you suspect fraudulent collect-call charges, contact GTL and provide the facility site ID and the phone numbers involved.
Send mail to 5700 Star Lane, Panama City, Florida 32405. Include the inmate's full name, housing assignment, and booking/control/commissary number on every item. Note: the mailing address changed on November 16, 2022.
No. Original photographs and letters are scanned for inmate access and the originals are discarded after scanning. If you need something preserved, send a copy instead.
Prohibited photos include anything offensive or sexual, anything with gang references, and images of guns, drugs, paraphernalia, or intoxicants. The jail also refuses food, medicines, greeting cards, writing supplies, envelopes, stamps, stickers, packages, and cash through the mail.
Inmates at Bay County Jail can't receive incoming calls. They can only place collect calls — and only to numbers that accept them.
Setting up a video visit at Bay County Jail comes down to three things: getting your GettingOut account verified, picking a time slot, and paying for minutes. Here's how to get it done without getting stuck.
Setting up a video visit with someone at Bay County Jail comes down to creating and verifying your GettingOut account, then scheduling the visit. Here's the exact walkthrough — plus the two eligibility rules that trip people up most often.
