How to Contact an Inmate at Baylor Women's Corr. Institution, DE (DE)

Phone calls at Baylor Women's Correctional Institution require an AdvancePay account through ConnectNetwork. Video visits also run through ConnectNetwork, but you'll need a separate Video Visit account. Both accounts need to be funded before you can use them. If this is your first time, get the accounts set up and loaded before you try to schedule anything.

In-person visits at Delaware DOC facilities are scheduled by phone. Call (302) 577-5837 Monday through Wednesday to book a visit for the following week (visits take place Monday through Sunday). Most inmates can also have one video visit per week on top of a face-to-face visit, so you may be able to use both options depending on the person's status.

If you use a GettingOut Friends & Family account, keep an eye on inactivity rules. After 180 consecutive days without activity, your account can be flagged as inactive and funds may be subject to forfeiture (unless a different period applies under governing law or contract). If you opt in to text and/or email reminders and provide your contact information to ViaPath, you should get a notice at least 30 days before the account expires.

1. Set up phone funding. Create and fund an AdvancePay account with ConnectNetwork so you can receive phone calls.
2. Set up video visits. Register and fund a Video Visit account with ConnectNetwork so you can video visit.

1. Call to schedule. Schedule face-to-face visits in advance by calling (302) 577-5837.
2. Call on the right days. Scheduling is done Monday through Wednesday for visits the following week.
3. Plan around weekly limits. Most inmates may have one video visit in addition to a face-to-face visit each week.

• ✓ If you need a refund for a GettingOut Friends & Family account, call customer service at 1-866-516-0115.
• ✓ Watch the inactivity clock. Friends & Family accounts become inactive and can be subject to forfeiture after 180 consecutive days of inactivity or non-use (unless a different period applies under governing law or contract).
• ✓ If reminders are available to you, opt in. When your contact information is provided to ViaPath and you choose text/email alerts, you should get a notice no later than 30 days before the scheduled expiration.

Before making travel plans, call (302) 577-5837 to confirm the current visit scheduling process. The Delaware DOC takes scheduling calls Monday through Wednesday for visits the following week, but it's worth double-checking before you rearrange work or childcare.

Systems and vendors can change. Confirm that ConnectNetwork is still the required provider for AdvancePay phone funding and Video Visit registration, and ask whether there are any updated steps to complete before your first call or video visit.