How to Visit Facility

Before scheduling a video visit, you need approval from DOC staff. This is required for all video visitors, so get it sorted before trying to book anything.

You'll need to provide photo identification as part of the approval process. Without photo ID ready, your approval cannot be completed.

Steps to Follow

• ✓ Schedule within video visitation hours: 9:00am to 9:00pm Monday through Thursday
• ✓ Schedule within video visitation hours: 9:00am to 7:00pm Friday through Sunday
• ✓ Avoid blocked windows: no video visits from 11:00am to 12:00pm
• ✓ Avoid blocked windows: no video visits from 2:00pm to 5:00pm

• ✓ Keep each video visitation session to 20 minutes or less

• ✓ Plan ahead. There is a required 24-hour delay between creating a video visit and when it can start

1. Get approved by DOC staff - Video visits require approval before you can move forward.
2. Provide photo identification - Photo ID is required in order to be approved.
3. Create the visit at least 24 hours early - The facility requires 24 hours between creating a video visit and the start time.
4. Pick a time within allowed hours (and outside blocked windows) - Visits run 9:00am to 9:00pm Monday through Thursday, and 9:00am to 7:00pm Friday through Sunday, with no visits allowed 11:00am to 12:00pm or 2:00pm to 5:00pm.
5. Keep the session brief and follow conduct rules - Sessions cannot exceed 20 minutes, and misconduct (including obscene gestures, nudity, profanity, or loud talking) can end the visit.

Check the current video visitation hours before scheduling. Hours are 9:00am to 9:00pm Monday through Thursday and 9:00am to 7:00pm Friday through Sunday. Video visits are blocked from 11:00am to 12:00pm and 2:00pm to 5:00pm due to facility operations.

First-time visitor? Confirm what DOC staff need for approval and what photo ID to bring. Also note: there's a required 24-hour delay between creating a video visit and when it can start.

Know the monitoring rules before your visit. All video visits are recorded. DOC staff can end a visit for obscene gestures, nudity, profanity, or loud talking.