Penmate Inmate Support Guides

What to Expect During Your Video Visit at Belknap County: Rules and what can get your call ended

Video visits can be a lifeline, but they come with strict rules. Know what's monitored, what behavior isn't tolerated, and how quickly a session can end so you can avoid preventable disconnects.

• 2 min read Verified from official sources

All video visits at Belknap County are recorded and monitored. Treat everything you say and do on camera as something staff can review. Keep the conversation appropriate and calm from the start.

  • ✓ Video visitation sessions shall not exceed 20-minute intervals.
  • ✓ There must be 24 hours between creating a video visit and the start of the video visit.
  • ✓ Video visitation hours are 9:00am to 9:00pm Monday thru Thursday.
  • ✓ Video visitation hours are 9:00am to 7:00pm Friday thru Sunday.
  • ✓ No video visits are allowed between 11:00am to 12:00pm and 2:00pm to 5:00pm due to facility operations.
  • ✓ There is currently no limit to how many video visits you may have per day.

Belknap County expects visitors to conduct themselves appropriately. Obscene gestures, nudity, profanity, and loud talking are not tolerated. Any of these can get your visit ended immediately.

  • ✓ You must be approved by DOC staff for video visitations.
  • ✓ Photo identification is required in order to be approved.

Even if you followed the schedule and got approved, DOC staff can terminate a video visit at any time. The safest approach: keep things quiet, respectful, and focused. Staff are watching, and they can end the connection based on what they observe.

Note: The Superintendent can alter, suspend, or create rules at any time. Check the current rules before your visit so you're not caught off guard by a change.

Practical Advice

  • ✓ Assume the visit is being watched and recorded, and keep your conversation and surroundings appropriate.
  • ✓ Keep your voice down and avoid loud side conversations in the room.
  • ✓ Stay fully clothed, avoid obscene gestures, and skip profanity, even if you are frustrated.
  • ✓ Set up in a calm, private spot where you can focus, since staff can end a visit if they think it is justified.
  • ✓ If kids are nearby, keep them supervised so yelling, roughhousing, or accidental on-camera behavior does not derail the visit.

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