When You Can (and Can't) Schedule Video Visits at Belknap County — hours and blackout windows

Video visitation at Belknap County runs from 9:00am to 9:00pm Monday through Thursday. Pick a time inside that window, but also make sure you're not landing in one of the daily blackout periods (more on those below).

Friday through Sunday, the hours are shorter: 9:00am to 7:00pm. That earlier cutoff matters if you're trying to book an evening slot on the weekend, especially with the 24-hour scheduling delay.

Each session is capped at 20 minutes. When choosing a start time, plan around that limit so your session doesn't bump into a blackout window or the day's closing time.

Two fixed blackout periods apply every day due to facility operations: 11:00am to 12:00pm and 2:00pm to 5:00pm. Even if you're otherwise within the posted hours, you can't schedule or hold a video visit during those windows.

The other rule that catches people off guard is the scheduling delay. At Belknap County, you must book your video visit at least 24 hours in advance. That means you can't schedule something for "later today" or "tomorrow morning" unless you're already more than a full day ahead of the start time.

1. Pick a weekend day and a legal time - Friday through Sunday hours are 9:00am to 7:00pm, but you still have to avoid 11:00am to 12:00pm and 2:00pm to 5:00pm.
2. Count back 24 hours from your start time - for example, if you want a Sunday 10:00am visit (outside both blackout windows), you need to create it no later than Saturday at 10:00am.
3. Re-check the blackouts before you finalize - if your preferred time lands in 11:00am to 12:00pm or 2:00pm to 5:00pm, choose a different start time that is still within 9:00am to 7:00pm.

1. Choose a weekday start time within the posted hours - Monday through Thursday hours are 9:00am to 9:00pm, but 11:00am to 12:00pm and 2:00pm to 5:00pm are always blocked out.
2. Apply the 24-hour delay rule - for example, if you want a Monday 6:00pm visit (outside the blackout windows), you need to create it by Sunday at 6:00pm.
3. Adjust if your first choice conflicts with a blackout - if your “best time” falls between 2:00pm and 5:00pm, move it earlier or later within the same day’s allowed hours.

• ✓ Schedule at least 24 hours ahead of the start time.
• ✓ Do not pick a start time in the daily blackout windows (11:00am to 12:00pm, and 2:00pm to 5:00pm).
• ✓ Stay within the day’s posted hours (Mon to Thu: 9:00am to 9:00pm; Fri to Sun: 9:00am to 7:00pm).
• ✓ Remember visits are limited to 20 minutes, so avoid booking too close to a blackout or the day’s end.