How to Contact an Inmate at Facility

This facility offers a videophone accommodation for prisoners who are deaf or hard of hearing. Calls last 30 minutes. There's currently no charge for videophone visits, but confirm the policy before you rely on it. Pricing can change.

For regular phone calls, the department's telephone vendor is Global Tel*Link (GTL). GTL supports several calling options: Collect, Prepaid Collect (AdvancePay®), and Debit. The right setup depends on which option is enabled and which works best for your situation.

Steps to Follow

• ✓ Confirm the videophone accommodation applies to your situation (it is for deaf and/or hard-of-hearing prisoners).
• ✓ Plan for 30-minute videophone calls.
• ✓ Verify that videophone visits are still free at the time you plan to use them.

• ✓ Start by identifying which GTL calling option you will be using: Collect, Prepaid Collect (AdvancePay®), or Debit.
• ✓ If you want to use GTL AdvancePay® (prepaid collect), set up your account by phone at 855-466-2832.
• ✓ Keep notes on which phone numbers you want calls to reach, since account setup is tied to the numbers you plan to use.

Before you count on videophone calls, confirm a few things directly with the facility: Are calls still 30 minutes long? Is there still no charge? Do you need any special approval or documentation for the accommodation? If the person you're trying to reach is deaf or hard of hearing, getting these answers up front saves a lot of back-and-forth.

1. Confirm the phone vendor: Make sure the facility is using Global Tel*Link (GTL) for prisoner calls.
2. Ask which calling options are available: Verify whether Collect, Prepaid Collect (AdvancePay®), and/or Debit calling is enabled for the person you want to contact.
3. Confirm account needs and costs: Check whether you need to set anything up in advance (for example, AdvancePay®) and ask about any charges tied to the option you plan to use.
4. Set up AdvancePay® if you’re using prepaid collect: Call 855-466-2832 to open or manage a GTL AdvancePay® account for the phone number(s) you want to receive calls on.