How to Send Money to Facility
If you want to help someone stay connected, the most reliable option here is funding a GTL prepaid collect (AdvancePay) phone account. Here's how to set it up, plus what to double-check before you pay.
You can fund a GTL prepaid collect (AdvancePay®) account online through GTL's ConnectNetwork site or by calling 855-466-2832. This account covers the cost of calls when the person in custody dials the phone number(s) you've added to it.
There's also an in-person option at select locations. GTL lobby kiosks that fund prepaid phone accounts are installed at Bellamy Creek Correctional Facility (IBC), Carson City Correctional Facility (DRF), and Central Michigan Correctional Facility (STF). If you're physically at one of those facilities, a lobby kiosk can be a convenient way to add funds.
Note: The only verified funding methods are GTL AdvancePay (online or by phone) and GTL lobby kiosks at Bellamy Creek (IBC), Carson City (DRF), and Central Michigan (STF). Don't assume other payment methods, vendors, or kiosks at other facilities are available without confirming first.
Steps to Follow
- ✓ Set up a GTL prepaid collect (AdvancePay®) account through the ConnectNetwork website, or by calling 855-466-2832
- ✓ Have your information ready (your contact details and the phone number(s) you want covered by the account)
- ✓ Follow the prompts to add funds so call charges can be deducted from your AdvancePay account when your number is called
- ✓ If you are at Bellamy Creek (IBC), Carson City (DRF), or Central Michigan (STF), look for a GTL lobby kiosk in the facility lobby and use the on-screen prompts to fund a prepaid phone account
- ✓ Confirm the kiosk is available and working before you rely on it as your only option (operational status and accepted payment types are not included in the evidence here)
Before you send money, take a minute to confirm you have current GTL AdvancePay contact info. The phone number for setting up an account is 855-466-2832, and account setup is handled through GTL's ConnectNetwork website. If anything looks different than expected, pause and verify before submitting a payment.
- Confirm the kiosk is installed and working: Call the facility and ask whether the GTL lobby kiosk is currently available for funding prepaid phone accounts.
- Ask what payment types are accepted: Payment methods can vary, so get the accepted types directly from staff before you go.
- Check what details you’ll need at the kiosk: Confirm what account information is required to apply funds correctly.
- Verify access hours and lobby restrictions: Ask when the lobby is accessible for kiosk use and whether there are any timing limitations.
Warning: GTL kiosks are only confirmed at Bellamy Creek (IBC), Carson City (DRF), and Central Michigan (STF). Kiosk hours, fees, accepted payment methods, and whether a kiosk is currently operational have not been verified. Call ahead or check before making the trip.
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