Penmate Inmate Support Guides
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Setting Up Video Visits at Bergen County Jail: Using the GTL VisBridge App

Video visits at Bergen County Jail use GTL's VisitMe system. For desktop visits, you'll need the GTL VisBridge app. Set everything up ahead of time and log in early—last-minute tech issues can cost you your visit.

• 2 min read • bergencountynj.gtlvisitme.com
Setting Up Video Visits at Bergen County Jail: Using the GTL VisBridge App

You'll schedule and manage video visits through the GTL VisitMe portal. Sign in, pick your date and time, and track upcoming visits - all in one place. The big advantage? You reserve a slot ahead of time instead of dealing with long lines at the facility. Wondering if you're on the right site? Look for ViaPath Technologies branding and copyright info at the bottom of the page. That confirms you're using the official Bergen County portal.

Setting Up Video Visits at Bergen County Jail: Using the GTL VisBridge App

Desktop video visits require a separate application called GTL VisBridge. This isn't optional - if you're visiting from a computer, you need it installed before your scheduled time. GTL offers official downloads for both Windows and Mac. Grab the right version for your system so you're not troubleshooting five minutes before your visit starts.

  • ✓ Download for Windows (GTL VisBridge)
  • ✓ Download for Mac (GTL VisBridge)
  1. Sign in to your visitor account early - Log in at least 10 minutes before your scheduled visit.
  2. Open “Internet Visit Tester” - Find “Internet Visit Tester” in the menu bar after you sign in.
  3. Follow the prompts - The tester will guide you through what you need to do, including downloading VisBridge (or getting it ready for your visit).

Timing tip: Give yourself the full 10-minute head start. The Internet Visit Tester and any required downloads can take a few minutes, and you don’t want that cutting into your scheduled visit time.

Want to avoid day-of headaches? Sign in and run the Internet Visit Tester before your scheduled time. It catches problems early and walks you through the VisBridge setup prompts. Since Bergen County uses GTL VisitMe for reservations and management, the workflow stays consistent: sign in, confirm your upcoming visit, and run the tester so your computer is ready when the visit begins.

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