How to Set Up Video Visits & Prepare for Your First Call at Hill-Finklea Detention Center

Hill-Finklea Detention Center is video visitation only. There are no in-person visits. To connect with someone inside, you'll use the facility's video provider, HomeWAV, so you'll want your account set up before your first call.

All visitation at Hill-Finklea Detention Center happens through video. Instead of sitting in a visit room at the jail, you'll connect from your own phone, tablet, or computer.

You'll need a HomeWAV account to use the video system. Without one, you'll hit a dead end when you try to connect.

Hill-Finklea switched to video visitation in 2019. If you or other family members remember in-person visits from before that, those are no longer an option. Video is the standard now.

Create your HomeWAV account and follow the prompts to add the person you want to visit, along with any details the system asks for. Use an email and password you'll actually remember, and save them somewhere safe. I'd also recommend signing in once ahead of time to make sure your login works. You don't want to be troubleshooting at the last second.

Prep Checklist

• ✓ A phone, tablet, or computer with a working camera and microphone
• ✓ Reliable internet (strong Wi-Fi or a stable cellular connection)
• ✓ Camera and microphone permissions turned on for the HomeWAV app or browser
• ✓ A fully charged device (or keep it plugged in during the visit)
• ✓ Headphones (optional, but helpful for privacy and reducing echo)
• ✓ A quiet, private place where you can focus for the full call
• ✓ A quick test of your audio and video (make sure you can hear and be heard)
• ✓ Your HomeWAV login ready (email, password, and any required verification steps)
• ✓ Notifications turned on (optional, but can help you avoid missing a scheduled time)

For login problems, payment issues, app errors, or video/audio that won't connect, start with HomeWAV support through their app or website. If your question is about Hill-Finklea's visitation rules, or something the provider can't fix (like why a visit slot isn't available), contact the detention center directly.

You can reach Hill-Finklea Detention Center's main line at 843-719-4546. It's available 24 hours a day.

A few details weren't available in the facility information I reviewed, and they can change over time. Before your first video visit, confirm the current scheduling hours, how to book or reschedule, the expected visit length, and whether HomeWAV charges any fees. If anything is unclear or you get stuck mid-process, call the detention center's main line at 843-719-4546 to double-check.

Once you know visits are video-only and your HomeWAV account is ready, the rest comes down to preparation. Get your device and internet connection sorted, verify the schedule and any costs ahead of time, and your first call can be about seeing your person, not fighting with settings.