How to send messages, photos, and packages
Staying in touch with someone at Berkeley County Detention goes through third-party vendors that handle video visits, phone services, and electronic messaging, not through the jail directly. You'll need to create an account with the approved vendor (some sources reference HomeWAV), complete any required identity verification, and confirm your name matches the person's approved visitor or contact list. Use your exact legal name. Visits are scheduled and paid for inside the vendor portal. Many systems require you to book several days in advance, with limits on how late you can change or cancel a session. If an online deposit or payment fails, a reported vendor support number for internet-deposit issues is (912) 427-9022.
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Berkeley County Detention uses two different addressing formats—and using the wrong one is a common reason mail gets delayed or returned. Personal mail goes through a Smart Communication PO Box. Some items ship directly to the detention center's street address. Either way, include the inmate's booking number and their name exactly as it appears in booking records.
Start by confirming the person in custody can receive video visits and that you're on their approved visitor or contact list. Then create an account with the facility's approved vendor, complete any identity verification, and book the visit through the vendor portal. Keep in mind that many vendors require advance scheduling and restrict changes or cancellations.
Phone calls, video visits, and electronic messages are all available through a vendor system. Account setup, billing, and tech support go through the vendor's portal or support options, not the detention center itself.
Contact vendor support for internet-deposit problems. A reported support line for deposit issues is (912) 427-9022.
Hill-Finklea Detention Center uses a video visitation system for all visits. You'll need a HomeWAV account to get started.
Sending reading material to someone at Berkeley County Detention is possible, but the facility has strict rules about sourcing and addressing. Follow the guidelines below so your order doesn't get rejected or sent back.
Getting money onto someone's canteen account usually comes down to a couple of approved options. Here are the methods this facility lists, plus what to double-check before you send anything.
