Berti Correctional Institution, NC

Most communication at Berti Correctional Institution runs through third-party vendors. You'll use the approved vendor app or online portal—not the facility directly—to manage phone calls, messaging, and video visits. Start by creating an account and adding funds for calls or other paid features. One thing to watch: GTL/ViaPath Friends & Family accounts go inactive after 180 consecutive days without use, and you could lose your balance. If you opt in to reminders, ViaPath will text or email you at least 30 days before your account expires. Account already inactive? Call customer service at 866-516-0115 to request a refund. Already have a ConnectNetwork account? Use the same login on the GTL/ViaPath sign-in page.

To mail money for someone at Berti Correctional Institution, include the TouchPay deposit form with your completed money order and send only those two items to TouchPay Holdings, PO Box 174, Houston, TX 77001-0174. Don't add cash, letters, photos, staples, clips, stamps, or anything else—extra items get returned. Personal letters and standard correspondence typically go through an offsite mail-scanning vendor: mail is screened, scanned into a digital portal, then delivered electronically to the inmate. Packages, books, and publications don't go through the scanning vendor. These usually need to ship according to facility instructions—either to the facility street address or through an approved vendor. If there's a problem with a mailed money order, TouchPay returns it along with the deposit slip to the sender's address. Originals of scanned mail are typically kept only briefly.

Mailed money orders for people at Berti Correctional Institution must be payable to TouchPay Holdings, which forwards payments to NCDAC. Money orders must be in U.S. dollars with a maximum of $300 each—no fees for sending to NCDAC trust accounts. Put only two things in the envelope: the completed deposit form and the money order. No staples, clips, stamps, cash, letters, photos, or anything else. Mail to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Important: NCDAC limits deposits to approved visitors only. Funds from non-approved senders get rejected. If there's a problem, TouchPay returns the money order and deposit slip to the sender. For help, email moneyorders@viapath.com—but wait at least one week after mailing before reaching out.

Berti Correctional Institution follows North Carolina's Administrative Remedy Procedure. People receive written and verbal notice of the grievance process at admission. Under state rules, grievances must generally be filed within 90 days of the incident, with some exceptions. Once submitted, a facility screening officer reviews the grievance and notifies the person whether it's accepted or rejected. If accepted, a designated staff member investigates and must issue a written Step 1 response with supporting documentation within 15 days. Appeals go to Step 2, where the facility head or designee reviews the findings, may investigate further, and must respond in writing within 20 days. Beyond that, appeals go to the Inmate Grievance Resolution Board for examiner review.