How to Contact an Inmate at Facility

To contact someone at Bertie Correctional Institution, call 252-509-0158. This is the main facility number. Use it to confirm current rules for phone calls, mail, visits, and account setup before making any plans.

Steps-to-follow

• ✓ Call Bertie Correctional Institution at 252-509-0158.
• ✓ Tell staff you are trying to contact an inmate and ask what communication options are currently allowed.
• ✓ Ask what you need to do on your side (forms, approval, account setup) before you can use each option.
• ✓ Confirm any limits or restrictions that could affect timing (processing time, scheduling rules, or days services are unavailable).
• ✓ Before you hang up, repeat back the key details you wrote down so you can catch mistakes.

When you call 252-509-0158, jot down the date, time, and the name of whoever helps you (ask for their title if they offer it). If you need to call back later, having that note makes getting consistent answers much easier.

What-to-verify

• ✓ Confirm that 252-509-0158 is still the best number to reach the facility for inmate communication questions.
• ✓ Ask what types of contact are currently available (for example: phone calls, mail, visitation) and what steps you must complete before you can use them.
• ✓ Verify any identification or paperwork you need for approval, scheduling, or check-in.
• ✓ Ask about any rules that commonly cause problems (blocked calls, returned mail, dress code, approved visitor lists).
• ✓ If money, commissary, or phone funding is part of the process, ask what options are accepted and what the exact setup steps are.
• ✓ Confirm who to contact if something goes wrong (a specific office, extension, or callback process).