How to Send Money to Facility
Sending support is straightforward once you know the right channel. Here's what you need to know about ordering through Union Supply Direct for North Carolina Department of Adult Correction (NC DAC).
If you place an order through Union Supply Direct and the incarcerated person gets put on control status before the package ships (HCON, MCON, ICON, or Safekeeper), Union Supply Direct cancels the order. You'll get a refund, minus a $5.00 restocking fee.
Items shown on Union Supply Direct's NC DAC shopping pages are pre-approved. Stick to what's listed there and you won't have to guess whether something is allowed.
Note: This only covers Union Supply Direct and the NC DAC shopping pages, plus the cancellation rule for certain control statuses. Don't assume it applies to other vendors, other ways to add funds, or any fees beyond the $5.00 restocking fee.
Steps to Follow
- ✓ Shop from Union Supply Direct’s North Carolina Department of Adult Correction pages so you’re selecting items that are listed as pre-approved.
- ✓ Before you place the order, verify whether the incarcerated person is on HCON, MCON, ICON, or Safekeeper status, because orders can be cancelled before shipping with a refund minus a $5.00 restocking fee.
Want to avoid a cancelled order and that $5.00 restocking charge? Confirm the person's current control status before you buy. Union Supply Direct cancels orders when someone gets placed on HCON, MCON, ICON, or Safekeeper before shipping, so checking first saves time and frustration.
Make sure what you want to buy appears on Union Supply Direct's NC DAC shopping pages. Those items are pre-approved, so sticking to the list keeps things simple.
Tip: If anything is unclear (especially status questions or what's currently approved), contact the facility or Union Supply Direct customer support before placing your order.
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