How to send messages, photos, and packages
Most communication at Berti Correctional Institution runs through third-party vendors. You'll use the approved vendor app or online portal—not the facility directly—to manage phone calls, messaging, and video visits. Start by creating an account and adding funds for calls or other paid features. One thing to watch: GTL/ViaPath Friends & Family accounts go inactive after 180 consecutive days without use, and you could lose your balance. If you opt in to reminders, ViaPath will text or email you at least 30 days before your account expires. Account already inactive? Call customer service at 866-516-0115 to request a refund. Already have a ConnectNetwork account? Use the same login on the GTL/ViaPath sign-in page.
Search for a loved one and send messages and photos in minutes.
You must be on the offender's approved visitor list to mail a money order to their NCDAC trust account. If you're not listed, the vendor will reject the deposit—it won't post to the account.
GTL/ViaPath Friends & Family accounts become inactive and may be forfeited after 180 consecutive days of inactivity.
Call GTL/ViaPath customer service at 866-516-0115 to request a refund for an inactive account.
Yes—if you opt in to reminders, ViaPath will send a text and/or email no later than 30 days before your account expires.
Yes. If you already have a ConnectNetwork account, you can use the same sign-in information on the GTL/ViaPath sign-in page.
Complete the TouchPay deposit form and include it with the money order, then mail only those two items to TouchPay Holdings, PO Box 174, Houston, TX 77001-0174. Don’t include cash, photos, letters, staples, clips, stamps, or other items.
Often, yes—personal and standard mail is commonly screened, scanned into a portal, and delivered digitally to the inmate. Follow the scanning vendor’s addressing format and include the inmate’s ID number and full facility name.
If you use a GTL/ViaPath Friends & Family account to support someone in custody, the 180-day inactivity rule might catch you off guard. Here's what it means, how to set up reminders, and what to do if your account goes inactive.
If your loved one at Berti Correctional Institution wants to file a complaint about something that happened inside, North Carolina has a structured three-step grievance process with firm deadlines. Here's what it looks like from the family side—what your loved one will be told, how long each step takes, and why staff usually can't discuss it with you.
