Bertie Corrections Inst.,NC

Visitation at Bertie Correctional Institution is by appointment only. Call or email the prison to reserve a time, then confirm the day before your visit. Both in-person and video visits are available. For video visits, you can use the Getting Out Visits app or connect from home with a computer and webcam—but you must be on the incarcerated person's approved visitor list first. Getting approved takes some planning: the offender requests blank visitor application forms for people they want to add, and staff must approve completed applications before any visit can happen. Each offender can have up to 18 approved visitors. Normally, offenders get one visit per week (up to two hours), and no more than three approved visitors can attend a single session—though wardens can adjust these limits.

Bertie Correctional Institution contracts with ViaPath/GTL to provide electronic tablets for people in custody. These tablets handle phone calls, text messaging, digitized mail, and educational and entertainment content. To set up and manage communication, use the vendor's app or online portal—this is where family and friends create an account, add funds, schedule video visits, and check messaging rules. Already have a ConnectNetwork account? You can sign in with the same email and password. Note that some messaging systems require the incarcerated person to initiate contact, so check the rules before expecting a response.

Non-legal letters for someone at Bertie Correctional Institution don't go directly to the prison. Instead, TextBehind screens and scans the mail, then delivers a digital copy to the offender's tablet. Address non-legal mail to TextBehind P.O. Box 247, Phoenix, MD 21131 and include the offender's name, OPUS number, and full prison name. Send it anywhere else—including the prison's address—and it comes right back to you. Want the original letter returned after scanning? Contact TextBehind within 30 days. There's a $2.50 service fee per letter to cover return postage. Packages and publications follow different rules: TextBehind returns all packages to the sender, and publications should be ordered from the publisher or retailer and shipped directly to the prison street address.

To mail money to someone at Bertie Correctional Institution, make the money order payable to TouchPay and include the required deposit slip. Send it to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Mailed funds typically become available within ten business days. Money transfer fees are published (effective August 1, 2023), so check the fee schedule before sending. Across North Carolina, third-party vendors commonly accept deposits through web or mobile apps, phone, walk-in locations, kiosks, and Western-Union–style cash options. When mailing a deposit, follow the form instructions exactly: include the incarcerated person's full booked name and ID, attach the deposit slip, and skip the extras—no letters, photos, staples, or other enclosures.