How to Address and Send Mail to Someone at Bertie Correctional Institution (NC)
Sending a letter to someone at Bertie Correctional Institution? Here's the key thing: non-legal mail doesn't go directly to the prison. It goes to TextBehind in Maryland, where it's screened, scanned, and delivered electronically to the person's tablet.
North Carolina Department of Adult Correction (NCDAC) uses TextBehind to process non-legal mail for people in its prisons, including Bertie Correctional Institution. You mail your envelope to TextBehind. They screen and scan it, then deliver the letter electronically to the recipient's tablet. Your loved one reads a digital version - not the original paper letter.
Note: Non-legal mail is scanned by TextBehind and delivered electronically to the recipient's tablet.
Address your letter to TextBehind's Maryland P.O. Box - not to the prison itself. Include three things: the person's full name and OPUS number, the full prison name (don't abbreviate it), and the TextBehind address: P.O. Box 247, Phoenix, MD 21131.
Copyable example (use their real name and OPUS #): Full Name #OPUS_NUMBER Bertie Correctional Institution P.O. Box 247 Phoenix, MD 21131 Warning: If the name, OPUS number, or prison name is wrong - or if you abbreviate the prison name - your mail may be returned.
- ✓ Recipient’s full name
- ✓ Recipient’s OPUS number (with the name)
- ✓ Bertie Correctional Institution (write the full name; do not abbreviate)
- ✓ P.O. Box 247
- ✓ Phoenix, MD 21131
Once you mail your letter, TextBehind screens and scans it. They create a digital copy, which is what the person at Bertie Correctional Institution actually receives on their tablet.
Tablets are used for communication inside the facility, including receiving digitized mail. Depending on available services, they may also allow phone calls or texting with family and friends.
Returned mail? The address format is usually the culprit. TextBehind requires the recipient's name and OPUS number, the full prison name (no abbreviations), and the correct P.O. Box in Phoenix, Maryland. Miss any of those details, and your letter may come right back to you.
- ✓ Write the person’s full name and OPUS number on the first line
- ✓ Write “Bertie Correctional Institution” on its own line (don’t shorten it)
- ✓ Use the TextBehind address exactly: P.O. Box 247, Phoenix, MD 21131
- ✓ Put your full name in the return address so the envelope can come back to you if there’s a problem
Need the original letter back? You have 30 days from mailing to request it. Contact TextBehind customer support at info@textbehind.com. There's a $2.50 service fee per letter for return mailing.
Don't send packages to TextBehind. They don't process packages for delivery to incarcerated people and will return them to you.
Publications work differently. Don't ship books or magazines through TextBehind. Instead, order from the publisher or an online retailer and have it shipped directly to the prison's street address - not the TextBehind P.O. Box.
Quick Checklist
- ✓ Address non-legal mail to TextBehind (not the prison)
- ✓ Use the recipient’s full name + OPUS number
- ✓ Write the full facility name: Bertie Correctional Institution (no abbreviations)
- ✓ Use this destination address exactly:
- ✓ P.O. Box 247
- ✓ Phoenix, MD 21131
- ✓ Include your full name in the return address
- ✓ Want the original letter back? Request it within 30 days through TextBehind customer support (info@textbehind.com); $2.50 per letter
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