Sending Money to Someone at Bertie Correctional Institution: Options & Timing
Getting money onto someone's prison account is straightforward once you know which vendor the state uses. Here's how to send funds to someone at Bertie Correctional Institution, where to mail money orders, and what to do if a deposit doesn't post.
The North Carolina Department of Adult Correction uses ViaPath (also known as ConnectNetwork and TouchPay) for all inmate deposits at Bertie Correctional Institution. You can send money through their website, mobile app, phone line, or walk-in locations - whichever works best for you.
For the fastest option, use ConnectNetwork online or through their mobile app. It's ViaPath's official portal for deposits, and you can also add money for phone services like AdvancePay prepaid calling or PIN Debit accounts. The main advantage? You can deposit 24/7 instead of waiting on mail delivery. If someone needs commissary funds, hygiene items, or phone access quickly, online deposits are your best bet.
Timing tip: Web, mobile, phone, and walk-in deposits through ViaPath/ConnectNetwork typically post by the next business day.
Money orders still work if you prefer to skip online deposits. Make the money order payable to TouchPay and mail it with a deposit slip to TouchPay Holdings, LLC at the address below. One important note: don't mail money orders directly to Bertie Correctional Institution. The prison won't process them, and sending it there will delay your deposit or get it rejected.
- ✓ Make the money order payable to TouchPay
- ✓ Include a deposit slip
- ✓ Mail it to: TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174
How fast the money arrives depends on how you send it. Web, mobile, phone, and walk-in deposits usually post by the next business day. Mailed money orders take longer - up to ten business days, though TouchPay tries to process them sooner. If you're racing a deadline (like getting funds on the account before a weekend), go with online or the app.
Eligibility rule: Only people listed as an offender’s approved visitors are permitted to deposit funds to that offender’s account.
If a deposit doesn't show up when expected, double-check the offender's information before trying again. A wrong offender or OPUS number is one of the most common reasons money gets held up or lands in the wrong account. Also remember that online deposits move quickly, while mailed money orders can take up to ten business days. Still having trouble? Call ViaPath's toll-free line at 877-650-4249. Have your transaction details ready - date, amount, and how you sent it - so they can track it down faster.
- Confirm the offender details - Verify you’re using the correct offender/OPUS number and name before you retry a deposit.
- Match the status to the method - Next-business-day timing is typical for web/mobile/phone/walk-in deposits; mailed money orders can take up to ten business days.
- Call ViaPath for help - Contact ViaPath’s toll-free assistance line at 877-650-4249 and share your transaction details (amount, date, and method).
Find an Inmate at Bertie Corrections Inst.,NC
Search for a loved one and send messages and photos in minutes.
