How to deposit funds, commissary, and payment options
To mail money to someone at Bertie Correctional Institution, make the money order payable to TouchPay and include the required deposit slip. Send it to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Mailed funds typically become available within ten business days. Money transfer fees are published (effective August 1, 2023), so check the fee schedule before sending. Across North Carolina, third-party vendors commonly accept deposits through web or mobile apps, phone, walk-in locations, kiosks, and Western-Union–style cash options. When mailing a deposit, follow the form instructions exactly: include the incarcerated person's full booked name and ID, attach the deposit slip, and skip the extras—no letters, photos, staples, or other enclosures.
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Getting money onto someone's prison account is straightforward once you know which vendor the state uses. Here's how to send funds to someone at Bertie Correctional Institution, where to mail money orders, and what to do if a deposit doesn't post.
Make the money order payable to TouchPay and include the required deposit slip. Mail it to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Mailed funds are expected to be available within ten business days.
Yes. Money transfer fees are published and noted as effective August 1, 2023, so check the applicable vendor fee schedule before you send funds.
Include the incarcerated person’s full booked name and their inmate/account number exactly as shown, using the vendor deposit slip. Don’t include letters, photos, staples, or any additional enclosures.
If your loved one at Bertie Correctional Institution needs to report a problem, North Carolina uses a three-step grievance process with specific timelines. Here's what families should know about how it works, how long it takes, and why you probably won't be able to get updates directly.
Mail at Bertie Correctional Institution doesn't work like regular prison mail. Most personal letters go through TextBehind first, where they're screened and scanned before your loved one sees them on their tablet.
Sending a letter to someone at Bertie Correctional Institution? Here's the key thing: non-legal mail doesn't go directly to the prison. It goes to TextBehind in Maryland, where it's screened, scanned, and delivered electronically to the person's tablet.
