How to send messages, photos, and packages
Bertie Correctional Institution contracts with ViaPath/GTL to provide electronic tablets for people in custody. These tablets handle phone calls, text messaging, digitized mail, and educational and entertainment content. To set up and manage communication, use the vendor's app or online portal—this is where family and friends create an account, add funds, schedule video visits, and check messaging rules. Already have a ConnectNetwork account? You can sign in with the same email and password. Note that some messaging systems require the incarcerated person to initiate contact, so check the rules before expecting a response.
Search for a loved one and send messages and photos in minutes.
Mail at Bertie Correctional Institution doesn't work like regular prison mail. Most personal letters go through TextBehind first, where they're screened and scanned before your loved one sees them on their tablet.
Sending a letter to someone at Bertie Correctional Institution? Here's the key thing: non-legal mail doesn't go directly to the prison. It goes to TextBehind in Maryland, where it's screened, scanned, and delivered electronically to the person's tablet.
ViaPath/GTL provides the electronic tablets and related communication services at Bertie under contract.
The tablets support phone calls, text messaging, digitized mail delivery, and access to educational and entertainment content.
Yes. If you already have a ConnectNetwork account, you can sign in with the same email and password. Use the vendor portal to add funds or schedule services as directed in the vendor app or website.
Send non-legal letters to TextBehind P.O. Box 247, Phoenix, MD 21131, and include the inmate’s name, OPUS number, and the full prison name. TextBehind screens and scans the letter and delivers a digital copy to the offender’s tablet.
If it’s not addressed to TextBehind’s specified P.O. Box, it will be returned to the sender.
Yes. Contact TextBehind within 30 days to request the original back; there’s a $2.50 service fee per letter to cover return postage.
If your loved one at Bertie Correctional Institution needs to report a problem, North Carolina uses a three-step grievance process with specific timelines. Here's what families should know about how it works, how long it takes, and why you probably won't be able to get updates directly.
Your first visit goes smoother when you handle two things early: getting approved as a visitor and setting an appointment. Here's how scheduling works at Bertie Correctional Institution—plus what to confirm so you don't get turned away.
Getting money onto someone's prison account is straightforward once you know which vendor the state uses. Here's how to send funds to someone at Bertie Correctional Institution, where to mail money orders, and what to do if a deposit doesn't post.
