Setting Up Phone Calls from Beto Unit: How to Register to Receive Calls
To receive phone calls from someone at the Beto Unit, you'll need to register your phone number first. Once that's done, calls will go through—as long as the person you're hoping to hear from has phone privileges.
You must register your phone number at texasprisonphone.com before calls from a Beto Unit inmate can connect. Skip this step, and the calls simply won't go through. If you're trying to get set up quickly after a transfer or intake, do this as soon as possible.
Online registration not working? You can also register by telephone. It's just another way to get your number into the system.
Have the inmate's TDCJ ID number ready before you start - especially for phone registration. The number must be exactly 8 digits, so double-check you're entering it correctly.
You'll also need the phone number you want the inmate to call. Registration is tied to that specific number, so make sure you're entering the exact line you plan to answer.
Phone calls and video visits are two separate systems. For phone calls, register through texasprisonphone.com using the inmate's TDCJ ID number. Video visits work differently - they're scheduled through a vendor and may only be available for certain inmates.
- Confirm phone privileges - Make sure the inmate has phone privileges and is able to place calls.
- Re-check the inmate number you entered - If the system is asking for a TDCJ or SID number, confirm you used the correct 8-digit ID.
- Call the unit for final confirmation - If you’re still not receiving calls after registering, contact the unit to verify what’s on file and whether anything is blocking calls.
Note: If phone issues keep happening, call the Beto Unit directly. Unit information changes frequently, so always confirm before traveling for any in-person matters.
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