Bexar County Jail

Bexar County Jail runs video visitation through ICSolutions. You'll need to register for an account to schedule visits—heads up, the scheduler doesn't work on Mac or Chromebook (ICSolutions support: 888-646-9437). Book at least 72 hours ahead, up to two weeks in advance. Anyone 17 or older must be registered and bring a valid government-issued photo ID. TDCJ IDs won't be accepted. Show up 30 minutes before your appointment, but no more than an hour early. Late? Your visit gets canceled. Visits may be monitored and recorded. The video center enforces a dress code, and you can't bring electronics, bags, cameras, food, drinks, or gum inside. Coin-operated lockers cost $1.25.

Address each letter with the inmate's full name, SID number, and the facility address exactly as specified—small mistakes can get mail rejected or misrouted. Incoming mail is opened and inspected, then accepted pages are scanned into an on-site kiosk for the inmate to view. Kiosk access lasts up to six months; physical scanned items are held two business days before destruction. Photos must be 5" x 7" or smaller, with a limit of six per envelope. Books and publications must ship directly from a publisher or established bookstore with the inmate's SID on the shipping label. Amazon orders work only when delivered by USPS, UPS, or FedEx—Same Day or contract-carrier deliveries get rejected and returned. Don't mail cash, money orders, or cashier's checks. Inmates can buy supplies and message/photo credits through commissary (messages $0.25, photos $0.50).

Send money to someone at Bexar County Jail through Access Corrections Secure Deposits, the county's designated vendor. Deposit through the Access Corrections mobile app (Apple Store and Google Play), or call 866-345-1884—live bilingual agents are available 24/7. Prefer paying in person? Cash Pay Today retail locations accept payments; call 844-340-CASH (2274) to find one near you. For care packages and commissary-style packs, Access SecurePak takes orders online or by phone at 1-800-546-6283. Don't mail cash or money orders to the facility address—use the vendor's deposit instructions to avoid delays or returns.

Bexar County publishes direct contacts for the Mailroom, Video Visitation Center, and Booking & Release Satellite Office so you don't get bounced around. For mailroom help, call 210-335-6240 or 210-335-6868, or email BCSOMailroom@bexar.org with questions about addressing, restrictions, or delivery issues. The Booking & Release Satellite Office handles warrants and release questions—it's in the basement of the Bexar County Courthouse at 100 Dolorosa St. B10.2. Call (210) 335-2592 to reach them. Magistration runs Monday–Friday 8:00 a.m.–9:00 a.m. and 1:00 p.m.–1:30 p.m., so plan calls or visits around those windows. A bond amount must be set in the system before a release can be processed. Have identifying details ready, and avoid sending sensitive personal info over unsecured email.