How to Schedule Your First Video Visit at Bexar County Adult Detention Center (Windows required)

To schedule a video visit at the Bexar County Adult Detention Center, you'll first need to create an ICSolutions account. Once registered, you can log in and book your visit through their system. One important note: make sure you're using a Windows computer. The visitation platform doesn't work on Macs or Chromebooks, so trying to schedule or attend a visit from those devices will just lead to errors and frustration.

Create Account Ready

• ✓ Your name
• ✓ Your email address
• ✓ Your phone number
• ✓ ICSolutions support number (for registration, scheduling, and technical help): 888-646-9437

Skip Mondays. No public visits are allowed that day. Mondays are reserved for professional access only - judges and attorneys have 24-hour visitation access, and professional visits run from 7:00 AM to 3:00 PM.

The rest of the week looks like this: Tuesday through Friday, visits run 8:30 AM to 8:00 PM. Saturdays are 8:00 AM to 3:00 PM. Sundays are generally closed, with three exceptions - Easter Sunday, Mother's Day, and Father's Day all have visitation from 8:00 AM to 3:00 PM.

1. Confirm you’re on a Windows computer - the platform won’t work on Mac or Chromebook.
2. Update your browser - a current browser version helps prevent camera, microphone, and login issues.
3. Allow camera and microphone access - check your browser’s permission prompts/settings if you can’t be seen or heard.
4. Restart your browser (or your computer) - a quick restart can clear stuck permissions and audio/video glitches.
5. Call ICSolutions for technical problems - for scheduling help or troubleshooting, use 888-646-9437.