How to Schedule a Video Visit at Bexar County Adult Detention Center (Step-by-Step)

Quick Summary

• ✓ Register for an ICSolutions account (you can’t schedule without one).
• ✓ Schedule your video visit at least 72 hours before the appointment.
• ✓ Make sure you’re using a Windows-based computer (not a Mac or Chromebook).

If you run into problems with registration, scheduling, or technical issues, contact ICSolutions support at 888-646-9437.

First, you'll need an ICSolutions account. This is what you'll use to log in and book video visits at the Bexar County Adult Detention Center.

Stuck during registration or having trouble scheduling? Call ICSolutions at 888-646-9437. They handle technical issues too.

All video visits must be scheduled at least 72 hours ahead. You can book up to two weeks out, so if you spot an open slot that works, grab it - don't wait.

Before picking a time, make sure you have the right device. The platform only works on Windows computers - Macs and Chromebooks aren't compatible.

Having technical problems? Whether the system won't load, scheduling won't complete, or something else isn't working, call ICSolutions at 888-646-9437 and they'll walk you through it.

Timing matters on visit day. Arrive about 30 minutes early to check in, but not more than 1 hour ahead - seating at the video visitation center is limited. Show up late and your visit gets cancelled; you'll have to reschedule for another day.

Once the visit starts, you’ll have 20 minutes. You’ll see a timer during the session that shows how much time you have left.

The Video Visitation Center is at 222 S. Comal, San Antonio, TX 78207. You can reach them at (210) 335-8270. For scheduling system issues or technical help, contact ICSolutions at 888-646-9437.